User Guides

Connectwise Manage Integration

• How to Send Password Reset Link in Connectwise Manage Service Tickets
• How to Verify End-User Identities in Connectwise Manage Service Tickets
• How to Unlock End-User Accounts in Connectwise Manage Service Tickets
• How to Reset End-User Passwords in Connectwise Manage Service Tickets

Alerts Menu

• Enable Privileged Account Auditing Alerts
• How to Enable Password Rotation Alerts

Events Menu

• How to Access Quickpass Event logs on Windows Servers and Workstations with Agents installed
• How to Review Event logs on Quickpass Dashboard

Reports Menu

• Export Quickpass Password Vault Stored Passwords for all Customers
• Export Self-Serve Status for all Customers
• Export Password Rotation Status for all Customers
• Export all Events
• Export Customers List, Status and Agent ID's
• Export Agent Status for all Customers

Local Accounts

• Match Local Accounts to existing IT Glue password entries
• Create IT Glue configuration embedded password entries for Local Accounts
• How to Import Local Accounts

Customer Identity Verification

• How to Disable the Self-Serve Password Reset System
• Customer Identity Verification: End-User Guide
• How to Use Customer Identity Verification

Login Management

• How to Update MFA for other Login
• Updating MFA for a Technician Login
• How to Edit Permissions for a Quickpass dashboard Login

Azure AD / Office 365 Integration

• Enabling Office 365 Synchronization for End User Accounts to Existing Quickpass Customer
• What is the Azure AD / Office 365 Password Policy for Cloud Only Accounts

IT Glue Integration

• IT Glue Matching - Administrator, Service, and End User Accounts
• Manually Resetting IT Glue Matched Account Passwords in Quickpass
• How to Disconnect an Administrator account from an IT Glue Password Entry

Password Rotation - IT Glue

• How to Setup Scheduled Password Rotation of Service Accounts - IT Glue
• How to Enable/Disable Password Rotation for All Administrator Accounts at once - IT Glue
• How to Rotate Administrator and Service Account Passwords On-Demand - IT Glue
• How to Setup Scheduled Password Rotation of Administrator Accounts - IT Glue

Password Rotation - Quickpass Password Vault

• How to Setup Scheduled Password Rotation of Service Accounts - Quickpass Password Vault
• How to Rotate Administrator and Service Account Passwords On-Demand - Quickpass Password Vault
• How to Setup Scheduled Password Rotation of Administrator Accounts - Quickpass Password Vault

Server Agent

• Quickpass Uninstall Procedure
• Firewall Port Exceptions / IP Whitelisting for Agent and API Communication

Self Serve - Mobile App

• How to On-board the Quickpass Self-Serve Mobile App: End user guide
• How to Switch to Another account in the Quickpass Mobile app
• How to Reset Passwords and Unlock Accounts using Self-serve Mobile app

Self Serve - Web App

• How to On-board the Quickpass Self-Serve Web App: End user guide
• How to Reset Passwords and Unlock Accounts using Self-Serve Web App

Self-Serve Notifications

• Quickpass Notification Emails and SMS Catalogue

Account Management

• How to Send Password Reset Link to End Users
• Verify, Pause, or Adjust Automatic Account Import Options