CyberQP allows technicians to securely verify an end-user’s identity using Microsoft Authenticator before performing sensitive support actions such as password resets or account updates.

When CyberQP is integrated with Halo PSA Omnipod, technicians can initiate an identity verification request directly from the PSA interface.

This article explains how to verify an end-user using Microsoft Authenticator through Halo PSA Omnipod.

Note: All PSA platforms supported by CyberQP follow the same verification workflow.

Pre-requisites

Before attempting verification, ensure the following requirements are met:

• The end-user must have their Microsoft 365 account registered with the Microsoft Authenticator app on their phone.

• The end-user’s phone must be connected to the Internet.

• The End User Account imported into the CyberQP Dashboard must be sourced from Microsoft 365, or from Active Directory with M365 Password Sync Enabled.

Steps to Verify User Identity via Microsoft Authenticator in Halo PSA Omnipod

Step 1 – Open the User or Ticket in Halo PSA

Navigate to the Halo PSA ticket associated with the end-user you need to verify.

This is typically accessed through the Service Desk ticket or the User/Contact record.

Step 2 – Select Identity Verification in the CyberQP Omnipod

The Omnipod contains CyberQP actions including identity verification and other security-related functions.

On the next page, the MS Authenticator should already be selected as seen below and then you can hit send

Step 3 – End-User Approves the Authenticator Prompt

The end-user will receive a verification approval request on their phone.

Ask the user to:

1. Open the Microsoft Authenticator app

2. Locate the verification request

3. Tap Approve

Step 4 – Verification Confirmation

Once the user approves the request, Halo PSA will display a successful verification confirmation.

The technician can now proceed with the requested support action.

Result

After successful verification:

• The user’s identity is securely verified through Microsoft Authenticator

• The technician can proceed with sensitive support actions

• The verification ensures security and compliance during support interactions

Security Best Practice

Always verify the end-user before performing security-sensitive tasks such as:

• Password resets

• MFA changes

• Account unlocks

• Privileged access requests