Introduction

This Article is designed to assist you with enabling the Daily Alert email to be advised of the Scheduled Rotation Success and Failures.

Pre-requisite

• You must first setup a Quickpass customer with Active Directory, Local Accounts and/or Office 365 
• Setup at least one scheduled password rotation.

Description

Quickpass has an option to enable a Daily Summary Alert email that includes how many successful and failed Automatic Password Rotations occurred in the previous 24 hours. For the failed rotations a list of the Quickpass customers and the Active Directory Accounts, Local Accounts (including Account Name and Computer name) will be listed.

Note: The daily summary alert email is sent once per day and will show the results from the previous 24 hours. The email will not include results from manual password resets or on-demand password rotations. 

Instructions

1. Login to the CyberQP dashboard at https://admin.getquickpass.com 

2. Click the Alerts menu on the left hand side

3. In the Alerts menu click the ADD EMAIL TO NOTIFY button in the top right of the screen.

4. Type in a valid email address and click CONFIRM button when done. 

Note: You can add up to 10 emails one at a time.

The email will now show at the bottom of the Alerts menu

5. Click to enable the Daily Summary toggle switch in the Password Rotations section

Understanding the results

1. An email will be sent to advise the status of your Customers' scheduled rotations at 8 AM in the TimeZone set on the Settings screen for your Tenant.
   https://support.getquickpass.com/hc/en-us/articles/14041491412375-Initial-Tenant-settings-Setup-Screen 
2. The email is split into different sections based upon the source of your Customers' accounts.
   1. General Section
      1. This will give you a breakdown of the Successful and Failed rotations based upon quantity.
         
   2. Failed Rotations by Account Source - This section, will break down the individual accounts by Source (if a Source is not listed it didn't have any failures or was not setup for any of your customers)
      1. Local Accounts Failed Rotations
         1. See https://support.getquickpass.com/hc/en-us/articles/9907473165975-Scheduled-Password-Rotation-Delay for details on the AD Workstation and Workstation Role Administrator rotation delay.
         2. Server and AD Member (Server joined to AD) Roles will follow the rotation schedule defined.
      2. Active Directory Failed Rotations
         1. Rotations may fail for a number of reasons.  Please check the Events page for the previous day, and use the Filters to select "Rotation Administrator" and the Customer listed for the reason why the rotation failed.
            Please review: https://support.getquickpass.com/hc/en-us/articles/360048086333-Password-Rotation-Failure-Troubleshooting for assistance on isolating the reasons for the rotation failures.  If these suggestions don't resolve the challenge, please reach out to the Support Team for additional assistance.
      3. Azure/Entra/M365 Failed Rotations
         1. Rotations with Azure/Entra/M365 are usually caused by not having the proper Azure Roles assigned to the Enterprise app.
            Please see this KB for the permissions required:
            Configuring M365