Pre-requisites

• You have created a Login account by following these instructions https://support.getquickpass.com/hc/en-us/articles/360040722434-How-to-Setup-Quickpass-Dashboard-Login-Accounts 
• You have a Primary or Super Login Role

1. Login as the Primary or Super role to Quickpass at https://admin.getquickpass.com 

2. Once logged in click the Login Management > Technician Users menu on the left hand side

3. Click the three vertical dots to the right of the login account you wish to change their role or their customer access and select Edit Permissions option.

4. If you wish to change their login role select the new role. Otherwise skip this step.

Note: If you selected the Super or Manager role skip this step.

5. Engineer and Help desk roles must be added to a Technician Group that has been linked to the desired Customer Group to grant Customer access.*

*for more information on how to configure Technician Groups and Customer Groups to manage technician customer access, please see - Configuring CyberQP Customer Groups and Configuring CyberQP Technician Groups

6. Select Add/Edit Groups > search for the desired Technician Group(s) > Select > confirm the desired Technician Groups have been added.

7. When done click the SAVE button at the top left of the screen.