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Getting Started with the Quickpass Self-Serve Mobile App

  • Updated

Introduction

This article will be your guide to getting started with the Quickpass Self-Serve mobile app on iPhone or Android

 

What You Need Before You Start

  • Invitation Email: You should have received an email from your IT team with a link to set up your account.

  • Mobile Device: A smartphone (iOS or Android) with internet access.

Step-by-Step Setup

1. Open the Invitation Email
Look for an email from your IT team with the subject "Welcome to Quickpass."

NOTE: Your mobile number is essential to your Quickpass account, as it's used to authenticate your sign in to the mobile app


2. Register your phone number to your Quickpass account
Tap the 'Register Phone Number' link provided in the email to begin setting up your account.

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3. Confirm Country and Phone Number

  • Check that the country selected on the left hand side matches the country for your mobile number.
  • Type your mobile number included area code in the box provided. 

When complete click the SEND button at the bottom of the window. 



4. Enter Texted Code

You will receive the authentication code as a text message on your mobile phone

  • Type the code from the text message and click VERIFY when done. 

 

5. Download the Quickpass Self-Serve App
Go to the App Store (iOS) or Google Play Store (Android) and search for "Quickpass." Download and install the app.



6. Open the app

Find the downloaded app and open it.



7. Allow Notifications

When you initially open the app click ALLOW to accept receiving notifications on your phone from Quickpass.

NOTE: Clicking DONT ALLOW will prevent you from receiving notifications about your account password expiring or being locked. 


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8. Complete First Sign-In

Type in the Email for your account and select your Region.

  • Your region will be included at the bottom of the welcome email you were sent. 

Once done click the Get Started button.

 

9. Send Verification Text

In the following screen the mobile app will show you the last four digits of the mobile number your account is registered with to send temporary passphrase codes. Click the Send button to receive the temporary passphrase code.



10. Enter Verification Text Code

An 8-digit temporary code will be texted to your device.

  • Enter the temporary code and tap VERIFY

11. Login Complete!

You are now logged into the Quickpass Self-Serve app. 



12. Set Up Biometric Authentication (Optional)
For added security and convenience, you can enable biometric authentication (like FaceID or fingerprint recognition) if your device supports it.

The second time you open the Quickpass app you will be prompted to allow Quickpass to use FaceID/Fingerprint Biometric.

CyberQP uses the native Biometric APIs on iOS and Android. No biometric data is sent back to CyberQP servers.

CyberQP does not have access to any biometric data on your device, Apple and Google protect it from access.

If biometrics are disabled on your iPhone or Android device you will be required to use the Passcode on your iPhone or Passcode/Pattern on Android. If neither are enabled on the device you won't be able to get into the app after the initial login until you enable at least a passcode.


 

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