Pre-requisites

• CyberQP integrated with HaloPSA
  https://support.getquickpass.com/hc/en-us/articles/25342883841047-HaloPSA-Integration-Setup-Guide
• CyberQP customer matched to HaloPSA customer
• CyberQP end-user account is matched to HaloPSA end-user

Reset End-User Passwords in HaloPSA Manage Service Tickets

1. In HaloPSA open a service ticket emailed in by an end-user or created manually.
    
   
   
   2. Click on 'Reset Password' to open up the password reset screen
   
   
   
   

   3. Changing the Password

   1. Manually type in the password
      1. Type the new password in the Reset Password window then click 'Reset Password'. (click the "EYE" to see what is being typed into the box)
         
         
         
         
      2. As you type the password into the box, if the password does not match the Password Rules from the Active Directory or O365 Password Policy there will be a warning below the password to indicate it doesn't match the Policy.
      3. Selecting the "Temporary" Box (as shown below) will force the account to pick a new password the next time the End User logs in.
         
         
         
      4. Click on 'Reset Password' to save the password for the end-user and update it on the documentation tool (if integration has been setup).
   2. Use the Generate Password Link
      1. Passphrase
         1. Click on 'Generate' button
         2. A passphrase password with the below-mentioned configuration will be generated by default
            - 4 words
            - Long 
            - Hyphen as separator
            - Includes numbers
            Note - The above configuration can be altered as per the agreed password policy.
            
            
            
         3. Click on the 'Regenerate' button to view a new passphrase type of password with the selected configuration
         4. Click on 'Reset Password' to save the password for the end-user and update it on the documentation tool (if integration has been setup).
            
            
      2. Complex Password
         1. Click on 'Generate' button
         2. A complex password with the below-mentioned configuration will be generated by default
            - 4 words
            - Long 
            - Hyphen as separator
            - Includes numbers
            Note - The above configuration can be altered per the agreed password policy.
            
             
         3. Click on the 'Regenerate' button to view a new passphrase type of password with the selected configuration
         4. Click on 'Reset Password' to save the password for the end-user and update it on the documentation tool (if integration has been setup).

In the progress tab, you would be able to see an internal note after resetting the password.