Overview

The Qtech app now allows technicians to review and manage end-user elevation requests directly from their mobile devices. This feature enables MSP technicians to approve or deny privilege elevation requests on-the-go, ensuring quick response times while maintaining security protocols.

Accessing Elevation Requests

1. Open the QTech Mobile App

Mobile App requires:

2. Navigate to the Requests tab at the bottom of the screen

3. The badge icon will display the number of pending requests

Viewing Elevation Requests

The Elevation Requests screen displays all requests with the following information:

Organization/ Customer Account name (e.g., SupportQPMTesting)
Requesting End User name and username
Request timestamp
Program name being requested
Reason provided by the end user
Request status (Pending, Active, Awaiting User Activation, Completed, Denied, Expired, Failed To Revoke)

Searching and Filtering Requests

Using Search

Tap the search bar at the top of the screen to search for specific accounts or customers by name.

Filtering by Status

Tap the filter icon next to the "Pending (X)" header
Select from the following status filters:

Pending - Awaiting approval/denial
Active - Currently elevated
Awaiting User Activation - Approved but not yet activated by end user
Completed - Elevation period ended normally
Denied - Request was denied
Expired - Request timed out before approval
Failed To Revoke - System encountered an issue revoking privileges
All - Show all requests regardless of status

Reviewing a Request

Tap on any request to view the detailed Request Overview, which includes:

Request Information

Organization name
Requesting user
Request timestamp and program name
User-provided reason

Application Details

Status - Current request state
Approval timestamps (Approved by, Approved at, Expires at, Expired at)
Device - Endpoint name
Publisher - Software vendor
Program path - Full file path
File name - Executable name
File version - Version number
VirusTotal - Link to check file reputation

Approving an Elevation Request

When approving a request, you'll configure the following settings:

Step 1: Set Elevation Type

Choose how the elevation will be granted:

Process Elevation

Grants elevated privileges only to the specific application process
More secure and granular control
Recommended for most scenarios
End user will have access to the requested application or program

User Elevation

Grants the end user temporary administrator access
Applies to the entire user session
Use with caution and only when necessary

Step 2: Set Application Privilege Level (Process Elevation only)

User-scoped (Recommended)

Grants admin rights within the user's context
Safer option for most applications
Limited to user-level system changes

System-scoped (Higher Privilege)

Grants full system privileges
Required for OS-level changes
Use only when absolutely necessary

Step 3: Select Duration (User Elevation only)

Choose how long the end user will have admin access:
- 15 minutes
- 30 minutes
- 45 minutes
- 90 minutes

Step 4: Approve or Deny

Tap the green Approve button to grant the elevation
Tap the red Deny button to reject the request

Troubleshooting

Request not appearing in the list?

Pull down to refresh the Requests list
Check your filter settings - you may be filtering out the request
Verify you have the correct organization selected

Unable to approve a request?

Ensure you have proper permissions in CyberQP
Check if the request has already been handled by another technician
Verify the Qtech app is connected to the internet

For additional support, contact the CyberQP support team or visit our knowledge base.