What's New in the Admin Dashboard

May 8th 2025

Product Updates

• As part of our ongoing efforts to enhance our services, we are excited to announce the wide release of our new Autotask PSA ticket insight experience. This update is aimed at providing a more intuitive and efficient way to manage your End-User Accounts from within Autotask PSA. We've also enhanced the way you can do identity verification with all your Autotask PSA contacts and CyberQP End-User Accounts.

• Key Enhancements Include:

  • Global Search Capability: Easily search for any end-user accounts across the platform.

  • Combined Information Display: View aggregated information for multiple phone numbers and email addresses from PSA and CyberQP for seamless identity verification.

  • M365 Authenticator App Push Verification: Initiate push verifications directly from inside the Autotask PSA ticket, enhancing security and user verification processes.

  • Introduction of webhooks: We will now take new email and phone number updates from Autotask PSA and use those values to update the CyberQP Email and Phone fields on an ongoing basis.

  • Improved Interface Design: Enjoy a more responsive and intuitive interface.

  • Clear Text Labels: All fields now have easy-to-understand text labels, making navigation and operations more straightforward.

  • Enhanced Ticket Notes: More detailed information will be added to internal ticket notes after every identity verification or directory account action. Please note, this may affect any automations running against our existing CyberQP ticket notes.
    

• For new tenants, simply adding the Autotask PSA integration using our Kaseya (Datto) AutoTask PSA Integration Setup Guide will give you the new experience. For existing partners, we have programmatically migrated your ticket insight experience. If your not seeing the new POD experience in your Autotask PSA, please reach out to us at support@cyberqp.com.

 

May 7th 2025

Product Updates

• Launched support for Microsoft 365 GDAP, enabling secure, single-setup integration across all customer tenants via Microsoft Partner Center.

• All existing M365 features (account imports, password resets, admin rotations, JIT provisioning) now work seamlessly with GDAP.

• Direct per-tenant integrations will continue to be supported.

 

May 1st 2025

Bug Fixes

• Resolved an issue where CyberQP password vault showed outdated usernames for M365 accounts
• Renamed "Self Service" to "Self-Serve" in the "Event Type" dropdown on Events page

April 30th 2025

Bug Fixes

• Fixed an issue where 'Process Elevation' button on Elevation Request remains unavailable even after agent update to latest version

April 22nd 2025

Product Updates

• Replaced 6-box OTP input with a single input field for smoother user experience

• Improved support for password managers and easier correction of invalid codes

April 2nd 2025

Product Updates

Introducing QElevate V2

QElevate V2 is our Endpoint Privilege Management solution, designed specifically for MSPs. This release brings powerful automation capabilities to streamline privilege elevation, reducing technician workload and enhancing security.

• Elevation Policies – Define elevation policies with rules and audience settings to automatically approve elevation requests from specific customers under predefined conditions.

• Granular Elevation Rules – Target elevation rules based on various attributes, including program publisher, file path, file hash, and certificate hash.

• Auto-Approvals – Elevation requests matching the defined rules will be automatically approved, eliminating manual intervention.

• VirusTotal Integration – Technicians can now easily check programs against the VirusTotal community database to quickly identify known malware.

• One-Time Process Elevations – A more secure default option for one-time process elevations allows MSPs to approve specific programs for single-use without creating a policy or granting broader local admin rights.

March 13th 2025

Product Updates

• As part of our ongoing efforts to enhance our services, we are excited to announce the wide release of our new ConnectWise POD experience. This update is aimed at providing a more intuitive and efficient way to manage your End-User Accounts from within ConnectWise. We've also enhanced the way you can do identity verification with all your Connectwise PSA contacts and CyberQP End-User Accounts.

• Key Enhancements Include:

  • Global Search Capability: Easily search for any end-user accounts across the platform.

  • Combined Information Display: View aggregated information for multiple phone numbers and email addresses from PSA and CyberQP for seamless identity verification.

  • M365 Authenticator App Push Verification: Initiate push verifications directly from inside the CW ticket, enhancing security and user verification processes.

  • Introduction of webhooks: We will now take new email and phone number updates from Connectwise and use those values to update the CyberQP Email and Phone fields on an ongoing basis.

  • Improved Interface Design: Enjoy a more responsive and intuitive interface with an increased pod height of approximately 660px.

  • Clear Text Labels: All fields now have easy-to-understand text labels, making navigation and operations more straightforward.

  • Enhanced Ticket Notes: More detailed information will be added to internal ticket notes after every identity verification or directory account action. Please note, this may affect any automations running against our existing CyberQP ticket notes.
    

• For new tenants, simply adding the Connectwise integration using our KB article will give you the new experience. For existing partners, we have programmatically migrated your POD experience. If your not seeing the new POD experience in your browser-based version of Connectwise, please reach out to us at support@cyberqp.com.

March 4th 2025

Product Updates

• Added support for Custom Security groups for Active Directory just-in-time accounts. You can now update or create an AD JIT policy with custom groups, these groups will be automatically assigned to JIT account at time of activation and remove on JIT expiration. Please follow the instructions in this article on how to set this up.
• JIT account username copy now includes necessary prefixes and domain specifications.
• Password Rotations report now shows information for rotation policy, if account is getting rotation settings from a policy

Bug Fixes

• Fixed a bug where accounts imported under Administrator Accounts were able to submit elevation request. This is fixed and only end-user will be able to submit elevation requests.

March 3rd 2025

Product Updates

• Implemented more code to support tenant level policies for setting Automatic Import Settings for both new and existing customers. These changes will be publicly available in the future.

 

February 26th 2025

Product Updates

• Worked on overhauling the Connectwise POD integration. Changes will be made available to the public in the future.
  
  

February 25th 2025

Product Updates

• Release Password Rotation Policies feature that allows centrally defining and applying password rotation settings across multiple customers, improving security and consistency. (
• Refer to this KB article for more details)
  
  • Create global rotation policies for admin & service accounts and apply it to multiple customers.
  • A default policy can be set to automatically apply to any new customers created in the future.
  • Policies will help standardize rotation settings across customer

Bug Fixes

• Fixed a bug where a M365 JIT account could not be enabled if it had a privileged role assigned

 

February 24th 2025

Bug Fixes

• Hotfix for JIT and Passwordless. We resolved the issue where disabled JIT accounts could not be enabled
  
  

February 19th 2025

Product Updates

• Worked on overhauling the Connectwise POD integration. Changes will be made available to the public in the future.

February 18th 2025

Bug Fixes

• Fixed the issue where an error would occur when attempting to create an AD JIT account

February 13th 2025

Product Updates

• Implemented some more code to support tenant level policies for setting Automatic Import Settings for both new and existing customers. These changes will be publicly available in the future.
• Implement a method to search for a specific customer inside our Public API

Bug Fixes

• Fixed an issue where non-Super/Primary technicians could not see a number of Other Password accounts in the Password Folder. The pagination displayed correctly, but the "number of accounts" identifier showed a significantly lower amount.

 

February 12th 2025

Bug Fixes

• Fixed a sign-in issue related to Azure (SAML) SSO integrated tenants

 

February 11th 2025

Product Updates

• Implemented code to support tenant level policies for setting Automatic Import Settings for both new and existing customers. These changes will be publicly available in the future.
  
  

February 10th 2025

Bug Fixes

• Fixed an issue where no indication was shown in the UI when a password export for a single customer was ready
  
  

February 6th 2025

Product Updates

• Worked on overhauling the Connectwise POD integration. Changes will be made available to the public in the future.
  • Added code to support bumping up the Connectwise POD height to 660px for better visibility
  • Renamed the future POD name to "CyberQP integration"
  • Added code to support the global searching of End-User accounts inside the new POD

Bug Fixes

• Resolved the issue where the "HaloPSA End-user Details" modal was not displaying a specific phone number and email address.
  
  

February 5th 2025

Product Updates

• Refactored the way we handle password exports from the platform
• Added a tooltip to the "Failed to Disable" JIT account entries on the dashboard. AD and Local accounts will state "Directory source will still expire the account at {date-time}"

 

February 4th 2025

Bug Fixes

• Fixed a bug that prevented tenants from removing customers from the dashboard.
• Other minor enhancements and bug fixes
  

   

Product Updates

• Worked on overhauling the Connectwise POD integration. Changes will be made available to the public in the future.

 

January 20th 2025

Product Updates

• We've released SSO Exemptions! We've refined our SSO implementation for greater flexibility, allowing individual technicians to be explicitly marked as "SSO Exempt/Enforced".
  This offers controls that partners can use to support third-party help desks, contractors, or M&A related activities. For more details, refer to this KB article.

January 17th 2025

Bug Fixes

• Resolved an issue with enabling or disabling Passwordless in the Settings → Just-In-Time Accounts Settings page, where the confirmation dialogue incorrectly displayed the opposite action modal (e.g., prompting to disable after enabling and vice versa).

 

January 15th 2025

Bug Fixes

• Fixed an issue where clicking "View Account Status" did not display the "Account Status" modal for LOCAL accounts within our HaloPSA integration.
• Fixed an issue where the states for enabling or disabling certain LOCAL accounts were not properly displayed within our HaloPSA integration.
  
  

January 13th 2025

Product Updates

• We've added the option to disable JIT accounts directly from the dashboard inside a customer.

January 10th 2025

Product Updates

• Enforce .onmicrosoft Domain for M365 JIT Accounts
  Admins can now enforce the use of the .onmicrosoft domain for all M365 JIT accounts to ensure separation from daily driver accounts and avoid unintended bypass of conditional access policies tied to custom domains.
  Go to Settings > Just-in-time Accounts > General Settings to enable this option ( OFF by default)

 

January 9th 2025

Product Updates

• Enhanced the HaloPSA integration to log internal notes directly in a HaloPSA ticket for M365 push notifications related to identity verification.

 

January 8th 2025

Product Updates

• Added a new bulk select button to the M365 "Administrative Roles" list for easier configuration during automatic imports at the customer level.
• Made updates to our HaloPSA integration for stability and security.

 

January 7th 2025

Product Updates

• Our API now validates first and last name changes for Active Directory accounts before updating Datto Autotask contacts. This will prevent unnecessary logging and updates.

January 6th 2025

Bug Fixes

• Fixed a pagination and "next page" usability issue on the match AD/LOCAL to M365 accounts password sync screen.

January 2nd 2025

Bug Fixes

• Updated the identity verification screen to gray out the push notification options when the end-user account has not logged into the mobile app, ensuring clarity and preventing confusion regarding available verification methods.

December 31st 2024

Product Updates

• Enhanced the search functionality in our HaloPSA integration. Technicians can now see the last 5 end-user searches by clicking the CyberQP search bar inside Halo.

Bug Fixes

• Resolved a bug where the screen went blank when attempting to edit or create technician groups.

December 30th 2024

Product Updates

• Adding sorting for all columns on the 'Technician Users' list. You can now sort by first name, last name, email, role, and status.

Bug Fixes

• Fixed an issue where the login attempts counter was not resetting after technicians successfully passed the CAPTCHA challenge and entered the correct MFA code. Please note, our cooldown timer was still continuing to reset the sign in process to allow for a sign-in.

December 20th 2024

Product Updates

• Privileged Account Auditing Summary email will now include a new section named "New Resources Detected", this will include alerts when a privileged group is added to another group

Bug Fixes

• Fixed a bug where adding/removing technician from JIT policy was not working
• When setting M365 integration, clicking on 'Go to end-user list' was taking users to customers list, this is now fixed

 

December 19th 2024

Product Updates

 

December 18th 2024

Product Updates

 

December 16th 2024

Product Updates

December 13th 2024

Product Updates

December 12th 2024

Product Updates

December 11th 2024

Product Updates

December 10th 2024

Product Updates

 

December 9th 2024

Product Updates

• Just-in-time Account Settings are now available as a submenu under the Settings
  
• Autotask integration now writes all ticket notes as Internal by Default
• Update the agent offline banner on the account list to be more descriptive. The new message "Agent Offline - Certain directory actions will be unavailable"

Bug Fixes

• Dashboard was not loading on Chrome on Android, this is now fixed
• Fixed a bug where the Password reset link was not working for users in EU tenants

November 20th 2024

Bug Fixes

• We have resolved a bug that caused an error when attempting to set up an integration with the tenant's on-premises CWM configuration on the CyberQP dashboard.
  
  

November 12th 2024

Bug Fixes

• We have streamlined the process for the automatic deletion of accounts associated with O365.
  
  

November 11th 2024

Bug Fixes

• We resolved the issue that caused an error to appear on the UI when an account entry was moved to a password folder in the End User, Administrator, or Service Accounts menus.
  
  

November 08th 2024

Bug Fixes

• We have resolved a bug due to which no push notification was received on end-user phone but the identity request got verified on dashboard while verifying end-user identity via MS authenticator.
  
  

November 06th 2024

Bug Fixes

• We have resolved a bug that caused non-searched items to be selected while setting up the automatic import options for rotation.
• We have fixed a bug that prevented the previously selected option from appearing as selected when the Automatic Import of Local Admin Accounts is modified.
  
  

November 05th 2024

Product Update

• We have released an update that allows technicians using the technician vault to view the current and the last 29 revisions of password values used on a password/account resource.
• We have released an update that allows technicians to download the event list filtered by Customer, Event Type, or Login.
• We have released an update to ensure that any Just-In-Time (JIT) accounts created by technicians will remain visible in the Global JIT List, even after the technician has been deleted from the dashboard.

Bug Fixes

• We fixed a bug that prevented password rotation from working when multiple local agents with the same computer name were detected.
• We fixed a bug that caused some generated passwords not to meet the default password policy requirements.
  
  

October 31st 2024

Bug Fixes

•  We have fixed a bug that sent end-user ID verification codes to both SMS and Email when the technician selected only one option.
• We have resolved a bug due to which Qdesk only enabled tenants see an error banner on screen while using the automatic import feature for AD sourced end-user accounts.
  
  

October 30th 2024

Product Update

• CyberQP is excited to introduce our new feature - verifying end-users via Microsoft Authenticator! To learn more please check our KB Article 1, Article 2.

Bug Fixes

• We resolved a bug that prevented technicians from creating JIT accounts for Azure/M365-connected customers.
  
  

October 29th 2024

Product Update

• Primary and Super Technicians can now directly delete orphaned Just-In-Time (JIT) accounts from the dashboard, bypassing support for faster management. This update allows quick control over JIT accounts left by machine decommissioning, source account deletion, or agent uninstallation, enhancing efficiency for MSPs.
• Added code to support integration with HaloPSA. The complete set of changes will be implemented in future releases.
  
  

October 25th 2024

Bug Fixes

• We have fixed a bug that caused tech vault tenants to encounter an error when using the link generated by the share password function.
  
  

October 24st 2024

Bug Fixes

• We have resolved a bug that allows technicians to access the matched account view on the pod when Datto Autotask end-users are matched with CyberQP end-users.
  
  

October 21st 2024

Product Update

• We have released an update to log an event on the dashboard whenever a new install token is generated.

 

October 10th 2024

Bug Fixes

• We fixed a bug that caused a request timeout and invalid agent id error when creating an AD JIT account from the Passwordless tile.
  
  

September 26th 2024

Bug Fixes

• We resolved a bug preventing special characters from being displayed properly in emails (such as welcome emails and password resets) triggered by the CyberQP dashboard.
  
  

September 25th 2024

Product Update

• We're thrilled to announce that our End-User Elevation feature is now live. Please refer to this Knowledge Base article to begin using it. We will be introducing more functionalities for this feature soon. Thank you!
  

 

Bug Fixes

• We fixed a bug to ensure that the value in the Account Status column is updated correctly when the Password Expiration Policy is updated for Azure-imported end-user or administrator accounts.
  
  

September 20th 2024

Product Update

• We have released an update that now captures internal notes, including details such as Technician and End-user Name, contact method, and Technician Email address when a technician leverages end-user verification functionality on HaloPSA.

 

September 18th 2024

Product Update

• We have released an update that allows administrators to create a technician group without specifying any members at the time of group creation.
  
  

Bug Fixes

• We fixed a bug that caused the agents table to display an incorrect page number after an agent was deleted or removed.
  
  

September 16th 2024

Product Update

• We have made an update that allows technicians to sign in to the CyberQP dashboard using email addresses with the '+' character appended to them.
  
  

September 12th 2024

Bug Fixes

• We resolved a bug which allowed Engineer or Manager role technicians from enabling a disabled JIT account if they are no longer part of the Login Group that had access to the JIT policy.
  
  

September 9th 2024

Bug Fixes

• We have resolved the bug which prevented IT Glue or Hudu integration from being disconnected on CyberQP.

 

September 5th 2024

Bug Fixes

• We have made improvements to further optimize the auto-sync functionality for tenants leveraging the ITGlue and Hudu integration.
  
  

September 4th 2024

Product Update

• We have released an update that enables HaloPSA Integrated Tenant technicians to access the Omnipod on a non-HaloPSA subdomain.
  
  

Bug Fixes

• We fixed a bug that was preventing Engineer and Manager level technicians from creating a Local or Active Directory JIT from the Passwordless Sign-In tile.
  
  

September 3rd 2024

Bug Fixes

• We addressed a bug that was preventing Autotask-enabled tenants from verifying end-users via verification code on Mobile.
  
  

August 28th 2024

Bug Fixes

• We made a change to populate the correct AD domain Name under specific conditions.
• We now remove Office accounts that no longer meet the sync criteria during the next automatic or manual import.
  
  

August 22nd 2024

Product Update

• We updated the password expiry notification system to send alerts every 7 days after the password expires.
  
  

August 20th 2024

Product Update

• We're thrilled to announce that our HaloPSA Identity Verification integration is now live. Please refer to this Knowledge Base article to begin using it. We will be introducing more features to this integration soon. Thank you!
  
  

Bug Fixes

• We resolved an issue causing password expiry notifications not to be sent to end users imported from Azure environments.
  
  

August 19th 2024

Bug Fixes

• We resolved the bug that prevented tenants who don't have ADConnect or Entra Cloud Connect installed from importing end-user accounts via automatic import.
  
  

August 15th 2024

Product Update

• Added code to support integration with HaloPSA. The complete set of changes will be implemented in future releases.
• Added code for a new notifications system. The full set of changes will occur over future releases.

 

August 13th 2024

Bug Fixes

• We resolved a bug that allowed technicians to view the passwordless tile for accessing the JIT account.
  
  

August 12th 2024

Bug Fixes

• We fixed a bug to enable technicians to perform the "sync now" functionality for the Active Directory end-users.
  
  

August 9th 2024

Product Update

• Added code for a new notifications system. The full set of changes will occur over future releases.
  
  

August 2nd 2024

Bug Fixes

• We fixed a bug that caused an error when technicians using the Connectwise integration tried downloading the customers report.
  
  

August 1st 2024

Product Update

• Added code to support having an integration with HaloPSA. The full set of changes will occur over future releases.
  
  

Bug Fixes

• We fixed the bug that was preventing technicians, who are provided access via groups, from modifying the password fields.
  
  

July 29th 2024

Product Update

• CyberQP is excited to introduce our new Customer Access Group feature! To learn more please check our KB article.
  
  

July 25th 2024

Product Update

• We upgraded the pagination option, allowing 100 records to display on one page across various sections including Customers, End-User Accounts, and Administrator Accounts.
• Added code to support having an integration with HaloPSA. The full set of changes will occur over future releases.
  
  

Bug Fixes

• Resolved an issue where the automatic import of end-users from CWM was getting stuck on the import page and then throwing an error
  
  

July 24th 2024

Bug Fixes

• Resolved the issue where technicians were unable to copy the M365 JIT password in the list view.
  
  

July 22nd 2024

Product Update

• Introduced a button to reset all filters in the end-users list view to the default value.
  
  

Bug Fixes

• We resolved an issue where the import process for admin users in Local Groups would timeout for a large number of users.
  
  

July 19th 2024

Bug Fixes

• Resolved an error occurring in the tenant settings.
• We resolved the issue where, when a technician or user logs into AutoTask Insight without being logged into the Dashboard in another tab, the AutoTask insight appears blank.
  
  

July 18th 2024

Product Update

• Technicians can now verify end-users via SMS or Email even when they have the Self-Serve app.
• Added code to support having an integration with HaloPSA. The full set of changes will occur over future releases.
  
• General upgrade of app code dependencies for stability and security.
  
  

Bug Fixes

• We resolved the issue where, if an End User account is imported from a Local Source and configured for Self-Serve, account deleted error is displayed when the agent is offline.
  
  

July 17th 2024

Product Update

• The technicians can now sort end-user accounts on the basis of Computer Name, Display Name and Username.
• We have adjusted the sorting logic for username in the End-Users account page.
  

July 16th 2024

Bug Fixes

• Fixed the issue that was preventing technicians from sending verify requests on the Connectwise POD and Autotask Insight to end users whose records are not matched with a CyberQP Dashboard end user.
• Fixed the issue where clicking on "bulk select all customers" removed the existing customer selection and did not select all customers.

 

July 15th 2024

Bug Fixes

• Resolved the issue that was preventing managers and engineer role holders from signing into the QTech app via SSO.

 

July 12th 2024

Product Update

• We made a change to limit the technicians to up to 20 privileges on a JIT account.

 

July 11th 2024

Bug Fixes

• We resolved a bug that caused all customers to be visually highlighted as "selected" at times when using the passwordless MFA feature.
• Fixed issues related to passwordless sign-ins (including QTech)
• Resolved the issue where the duration values for the JIT Local account did not reflect the set values in the JIT Policy when enabling the JIT account during a passwordless request.

July 10th 2024

Product Update

• Added more code to support the creation and management of customer access groups. The full set of changes will occur over future releases.
• General upgrade of app code dependencies for stability and security.

Bug Fixes

• Fixed an issue where clicking "Settings" could log out user.
• Resolved an issue where switching policies for JIT M365 accounts did not apply all roles correctly.
• Resolved an issue where a re-enabled M365 JIT account did not have its roles assigned properly.
  
  

July 9th 2024

Product Update

• We’re excited to announce enhancements to CyberQP’s Privileged Just-in-Time (JIT) Account policies.

  Starting today, QGuard Pro Partners can create, edit, and delete multiple JIT access policies tailored to different directory sources, including Active Directory, Local Accounts, and Entra ID. 
  For more information please see our blogpost.

• Added code to support having an integration with HaloPSA. The full set of changes will occur over future releases.

Bug Fixes

• Resolved an issue where clicking the manual sync icon displayed an error message stating "A Sync was recently ran."

 

July 5th 2024

Product Update

• Began internal work to refactor our notification systems infrastructure. This is to improve the usability and reliability of real-time and semi-real-time actions on the platform.

 

July 4th 2024

Bug Fixes

• Resolved an issue causing slowness and broken pagination when matching AD/Local accounts with O365 accounts.

• Resolved an issue where multiple enduser automatic import jobs were created when changing the import source, ensuring only the new (and only single directory source) configuration runs.

July 3rd 2024

Product Update

• Added more code to support the creation and management of multiple Just-In-Time policies. The full set of changes will occur over future releases.

• Added code to support having an integration with HaloPSA. The full set of changes will occur over future releases.

Bug Fixes

• The QTech mobile app now displays the full username for M365 JIT accounts, matching the username shown on the dashboard.
  
  
  

July 2nd 2024

Product Update

• Updated internal settings to prevent session issues when a technician uses the dashboard.

 

July 1st 2024

Product Update

• General upgrade of app code dependencies for stability and security.

Bug Fixes

• Resolved an issue where turning on the passwordless feature for specific customers did not trigger the agent to activate the passwordless tile for those customers' agents.

June 27th 2024

Product Update

• Added more code to support the creation and management of multiple Just-In-Time policies. The full set of changes will occur over future releases.
• Added more code to support the creation and management of customer access groups. The full set of changes will occur over future releases.

June 26th 2024

Product Update

• Added more code to support the creation and management of multiple Just-In-Time policies. The full set of changes will occur over future releases.
• Optimized how our API server gathers the list of countries during end-user account phone number validations.

June 25th 2024

Product Update

• Added code to support having an integration with HaloPSA. The full set of changes will occur over future releases.

June 24th 2024

Product Update

• Added more code to support the creation and management of customer access groups. The full set of changes will occur over future releases.
• General upgrade of app code dependencies for stability and security.

June 20th 2024

Product Update

• Added more code to support the creation and management of multiple Just-In-Time policies. The full set of changes will occur over future releases.

 

June 19th 2024

Product Update

• Added more code to support the creation and management of customer access groups. The full set of changes will occur over future releases.

June 18th 2024

Product Update

• General upgrade of app code dependencies for stability and security.
• Implemented a better account deleting strategy when deleting AD and M365 JIT accounts.

June 17th 2024

Product Update

• Added more code to support the creation and management of customer access groups. The full set of changes will occur over future releases.
• Added code to support having an integration with HaloPSA. The full set of changes will occur over future releases.

June 13th 2024

Product Update

• Added more code to support the creation and management of customer access groups. The full set of changes will occur over future releases.

 

 

June 12th 2024

Product Update

• Added code to support having an integration with HaloPSA. The full set of changes will occur over future releases.

June 11th 2024

Product Update

• Added more code to support the creation and management of customer access groups. The full set of changes will occur over future releases.
• Added more code to support the creation and management of multiple Just-In-Time policies. The full set of changes will occur over future releases.

June 5th 2024

Product Update

• We’ve improved event logging for the “Quickpass Self-Serve” mobile app. Previously, no MSP-facing dashboard event was generated when an end-user logged in. With this enhancement, we now generate an event log entry for successful mobile app sign-ins.

Bug Fixes

• Resolved an issue where deleted M365 JIT accounts were incorrectly available for importing into the dashboard. The fix ensures that deleted JIT accounts are no longer accessible for import.
• We’ve resolved an issue where password expiry notifications weren’t sent to end users imported from Azure environments. Users now receive timely notifications when their account password is set to expire within 10 days.
• We’ve resolved an issue where attempting to disable an account from the AutoTask Insight resulted in an error.

June 4th 2024

Product Update

• General code changes for the CyberQP Deployment API.

June 3rd 2024

Product Update

• CyberQP is excited to introduce our new Global Password Folders feature! To learn more please check our KB article.

May 30th 2024

Product Update

• Added more code to support the creation and management of customer access groups. The full set of changes will occur over future releases.

 

Bug Fixes

• Fixed the connection error in the Autotask Insight occurring after 15 minutes of inactivity.
• Bug fixes related to the Global Password folders feature.
• Various bug fixes and changes for the CyberQP API.

May 29th 2024

Product Update

Added the first set of foundational code to support the creation and management of multiple Just-In-Time policies. The full set of changes will occur over future releases.

May 28th 2024

Product Update

Added the first set of foundational code to support the creation and management of customer access groups. The full set of changes will occur over future releases.

 

Bug Fixes

Fixed the searching and pagination issue for the Just-In-Time Accounts create flow related to retrieving all customers and computers.

May 23rd 2024

Product Update

You can now filter by phone, email, and source on the End-User Accounts list.

 

Bug Fixes

Fixed an issue where users with Manager, Engineer, and HelpDesk roles were unable to access the Settings page. Technicians with these roles can now access the page with appropriate functionality based on their role.

May 22nd 2024

Product Update

Improved system monitoring by adding more internal logging for better performance tracking and visibility.

We’ve enhanced our password rotation system to ensure better security and reliability. Now, if a workstation (AD Workstation or Workstation Agent Role) misses a scheduled password rotation, it will automatically retry the rotation when the system agent comes online. This ensures all passwords are updated, maintaining your customer’s security.

Bug Fixes

Fixed issue where password reset emails were not sent if the email address was typed with different cases. Emails are now case-insensitive.

May 21st 2024

Bug Fixes

Fixed an issue where enabling or disabling JIT accounts on the QTech app failed for users with the QGuard subscription. This ensures that JIT access privileged login roles can successfully manage AD/O365/Local JIT accounts as expected.

May 20th 2024

Product Update

Adjusted the default sorting order for the customers list to be case-insensitive, ensuring customer names are listed alphabetically without prioritizing capital letters.
Added system information to event logs for "Account Enabled - Success" and "Account Disabled - Success" to display the computer name holding the local account.
Updated the expiration display for JIT accounts to show remaining time in minutes when under an hour, enhancing clarity for technicians.
Added a feature for users to revoke their own OAuth tokens (CyberQP Deployment API) via a new "Revoke all access tokens" button in the tenant settings.
Added functionality to automatically revoke OAuth tokens when a technician user is deleted.

May 17th 2024

Bug Fixes

Fixed an issue where the passwordless login tile disappeared for agents when full customer access was selected. The Windows login tile will now remain visible for all agents when "All current and future customers" is selected or when individual customers are selected.

May 16th 2024

Product Update

Added more code to support the creation and management of global password folders. The full set of changes will occur over future releases.
Code changes to improve the reliability of systems for our application.
Various changes related to the security of our QTech mobile app.

May 14th 2024

Product Update

Updated the "Welcome to Quickpass" email for technicians to reflect our branding as "CyberQP," ensuring clarity and alignment with our current vendor name.

Bug Fixes

Fixed an issue where customer names were not displayed on the Import Events page. Customer names now appear correctly for both automatic and manual import events.
Fixed the issue where certain Administrator Accounts columns could not be correctly sorted alphabetically in a case-insensitive manner.

May 13th 2024

Product Update

Added automatic resend and a resend button for QTech device registration emails, ensuring users can easily re-register if the original token expires.
Added the ability for tenants to enable Passwordless MFA for technicians on a per-customer basis, allowing admins to manage access for specific customers or all customers in a tenant.

May 8th 2024

Product Update

Extended token expiry time for QTech App approval from 12 to 24 hours, ensuring users have ample time to complete the registration process.

Bug Fixes

Various bug fixes related to Passwordless MFA for Technicians and QTech.

May 6th 2024

Product Update

Our API for deployment and billing purposes is available for all tenants. Please see our KB article for more information.

May 2nd 2024

Product Update

Added more code to support the creation and management of global password folders. The full set of changes will occur over future releases.

Bug Fixes

We've updated our approach for the internal fetching and usage of Countries for our application.

May 1st 2024

Product Update

Various internal changes for the fetching and usage of Countries, dial codes/country codes, and phone number formats for our application.
We've made internal changes to CyberQPs method of detecting and receiving internal messages regarding the deletion of a local account from a source machine.

April 30th 2024

Product Update

Added more code to support the creation and management of global password folders. The full set of changes will occur over future releases.
The "Passwords" list in your sidebar inside a customer has been renamed to "Other Passwords". For Technician Vault tenants, linked passwords will now only appear in the relevant sidebar list. (Administrator, End-User Accounts, etc)
Multi-Factor Authentication will now be enforced for newly provisioned CyberQP tenants.
Added the "Action" column to allow you to "Copy Username", "Copy Password", and "Copy OTP" to existing lists inside your customer.

Bug Fixes

We have resolved the issue where our Passwordless MFA for Techs feature was impacting logins to RDS/AVD systems

April 29th 2024

Product Update

Passwordless MFA for Techs Improvements

Bug Fixes

Fixed an issue where the verification with our Connectwise POD was not working
Fixed the problem with our mobile app verification screen not appearing for end users while technicians were using our Autotask Insight.

April 24th 2024

Product Update

Passwordless MFA for technicians has been enabled for all QGUARD and BUNDLE tenants. Learn more | KB article
Added more code to support the creation and management of global password folders. The full set of changes will occur over future releases.
Database library upgrade

April 22nd 2024

Product Update

Added more code to support the creation and management of global password folders. The full set of changes will occur over future releases.
Database library upgrade

April 18th 2024

Product Update

Added more code to support the creation and management of global password folders. The full set of changes will occur over future releases.
Added more code for the support of Passwordless MFA sign-ins on agented systems. The full set of changes will occur over future releases.

April 16th 2024

Product Update

When matching with local system accounts, we will now take into consideration the local account "Computer name" while scanning the IT Glue password records name. This is in addition to making sure the usernames line up between CyberQP and IT Glue, and that that password record in IT Glue is of type "LOCAL".
We've implemented some new internal staff-facing controls, providing greater flexibility in tuning the number of requests made per second when communicating with IT Glue's API.

Bug Fixes

Fixed an issue where the sync for some customers could become stuck requiring the tenant to contact our support team to kick off the sync again.

April 9th, 12th, 15th 2024

Product Update

Added more code to support the creation and management of global password folders. The full set of changes will occur over future releases.

 

April 8th 2024

Bug Fixes

Resolved the issue where the dashboard failed to halt the timer and accurately reflect approval in the "Waiting for Approval" step during identity verification.
When accessing the Self-Serve Report (CSV) with Hudu as the Password Storage, the columns detailing Hudu Integration information will now be visible.
Fixed the issue where our JIT Administrator Accounts for NA Tenants displayed times using an EU format
Updated the verification process system for the consistent use of checkmarks for each step

April 3rd 2024

Product Update

We have updated our passphrase generator system to use more user-friendly words during the generation process.

Added more code for the support of Passwordless MFA sign-ins on agented systems. The full set of changes will occur over future releases.

Bug Fixes

Fixed the issue that caused an immediate logout from the dashboard when encountering an error with our ConnectWise integration.

April 2nd 2024

Product Update

Added more code to support the creation and management of global password folders. The full set of changes will occur over future releases.

March 28th 2024

Bug Fixes

Fixed an issue where some dashboard events generated by the desktop app were not properly referencing the dashboard user.
Fixed an issue where multiple calls were made to "refreshSocketToken" until eventually the session expired and logged you out.

March 27th 2024

Product Update

Added preliminary code to support the creation and management of global password folders. The full set of changes will occur over future releases.

Added more code for the support of Passwordless MFA sign-ins on agented systems. The full set of changes will occur over future releases.

March 26th 2024

Product Update

Added sorting capabilities to specific columns on the Administrators Accounts list.
Added code to support filtering capabilities for specific columns on the Administrators Accounts list. This will be enabled for all tenants in the near future.

March 21st 2024

Product Update

Added a link to the billing portal on the tenant settings page
For Helpdesk role holders, we removed the ability to toggle "Store Password" on the End-User Accounts list.

Bug Fixes

With Hudu integrated tenants, we fixed the issue where a recently changed Display name for an account would revert after a password rotation.
Resolved the issue of accounts being imported with a "Disabled" status under specific scenarios using AD and M365.
Resolved the issue where the customer names from an integration were incorrectly displayed in the "Linked CyberQP customer" column on the customer matching page.

March 18th 2024

Product Update

Added more code for the support of Passwordless MFA sign-ins on agented systems. The full set of changes will occur over future releases.

March 12th 2024

Product Update

Added code for the support of Passwordless MFA sign-ins on agented systems. The full set of changes will occur over future releases.

Note: We've received reports that agented systems are receiving the CyberQP "Technician Sign-In" screen prematurely.

We apologize for any disruptions, and have paused this agent release. CyberQP is preparing another update to remediate these issues for immediate release. For more information please see and subscribe to our status page.

 

March 11th 2024

Product Update

We will now log an "OTP Copied" event in the dashboard event logs when the desktop app was used to reveal the OTP.

Added code for a more robust password rotation system for Administrator accounts on AD and Non-AD joined Workstations. This feature is currently being tested in limited release with select partners.

 

Bug Fixes

Fixed the issue where the "Last Sync AD" date time in the sidebar was not getting updated.
Fixed the text visibility in dark mode for the "Setup Microsoft 365" Splash Screen.

March 6th 2024

Product Update

Introducing the Global Just-In-Time Accounts Menu! Now, you can view all JIT Accounts created across all customers!

For more information please see our KB article.

March 5th 2024

Product Update

Established the groundwork for an updated version of our password rotation system. The full set of changes will occur over future releases.

Bug Fixes

Fixed the issue where only 25 Connectwise statues were displayed in the "Match Customers" feature.

February 29th 2024

Product Update

General clean-up related to the deployment of recent Just-In-Time Accounts features.

February 27th 2024

Product Update

We've deployed code for a "Global Just-In-Time Accounts" list to specific tenants. We plan to move forward with generally releasing this feature to all tenants in the near future!

Introduced a copy button next to the "Username" and "URL" fields on the password details page.
Renamed references from "Office 365" to "Microsoft 365" and "O365" to "M365" in multiple places in the dashboard

Bug Fixes

Addressed the issue where a technician should not see the "Send Password Reset Link" option for a disabled account, as the reset would inevitably fail in this scenario.

 

February 26th 2024

Bug Fixes

Fixed an issue where the Self-Serve report failed to generate completely for some customers.
Fixed an event log issue to log "Password Copied" when copying a password value from the list view and password details page.
Fixed an event log issue to log "OTP Copied" when copying an OTP value from the list view and password details page.

February 21st 2024

Product Update

Administrators can now modify, create or delete a JIT policy without needing to disable and re-enable the Just-In-Time Accounts feature.

You now have the flexibility to add or remove privileges and durations on demand within your Active Directory, Microsoft 365, or Local System JIT policies.

 

For more information please see our KB article.

February 20th 2024

Product Update

We improved some tooltip clarity. Changed a cached credential status tooltip wording from "Agent install required" to "No login detected on AD Workstation with CyberQP agent."

General changes to enhance and maintain security.

Bug Fixes

Fixed an issue where a JIT account password should not be viewable once the account is disabled.

February 8th 2024

Product Update

We've introduced a new filter on the events page. You will now be able to select a specific login user and review the actions they took using the application.

January 31st 2024

Product Update

Updated the error handling message where there is an attempt to use a Microsoft tenant that is already integrated for a new customer.

We added more backend logging capabilities to our ConnectWise POD for user sessions utilizing Single Sign-On (SSO).

January 24th 2024

Bug Fixes

Resolved various bugs associated with the recent table enhancements.

Login users will no longer need to manually click 'Sync Now' after the initial import to ensure the accurate display of account statuses (such as "Disabled" or "Password expired", etc).

This fix also eliminates an issue where we displayed "Your IT Help Desk has disabled this feature." for end-users attempting to sign into the mobile app.

January 22nd 2024

Product Update

Discover enhanced functionality in our latest table update! Now, you can resize and hide columns effortlessly, and your preferences are saved for a personalized experience. The responsive design adapts the table to your browser screen size, ensuring a smooth viewing experience. Plus, no more gaps when zooming in your browser—the green top bar will adjusts seamlessly. Check out the latest improvements in our table updates, highlighting how we've enhanced the product for increased user-friendliness.

Please see our blog post for more information.

January 15th 2024

Product Update

You can now export and download passwords for a specific customer (You may now choose a single customer vs the previous all customers logic). This feature can be used during a customer offboarding or when you're gathering information as part of a backup strategy. Please note your CyberQP tenant must have the Technician Vault to use this feature. For more information please see our KB article.

We've introduced a new feature that allows freshly created AD JIT accounts to replicate across all domain controllers connected to CyberQP. This ensures that all agented DCs quickly "learn" about the newly created JIT account, enabling faster logins to your AD-joined machines compared to your natural DC-to-DC replication times.

January 11th 2024

Bug Fixes

Fixed the error message that would appear when enabling/disabling an account with an empty "Display Name".
Fixed some inconsistent behavior with the bulk section check box for the local and AD account import screens.
Fixed an issue where a shared password link page was not displaying correctly on Chrome-based browsers.

January 9th 2024

Bug Fixes

Fixed an issue for some end users who were unable to reset their local account password. 

January 8th 2024

Product Update

You may now specify custom duration times that can be used for new or re-enabled JIT accounts. You may now apply different durations for different directories (AD, Azure AD, or Local) to match your specific needs. Please see our KB article for more information.

December 18th 2023

Product Update

We've removed the requirement for every agent associated with a selected role type in the "import local administrator accounts by local group" feature to be at or above version 3.6.5.0. Older agents will now be skipped until updated.

Bug Fixes

Fixed an issue where Office/Entra Just-in-time accounts could not be re-enabled.
Various changes to address functionality and security.

December 13th 2023

Product Update

We've extended the End-User password reset link email validity time to 12 hours. This will aid tenants in sending password reset emails to users in different time zones.

Bug Fixes

Fixed an issue where email alerts were not being sent for newly added administrator accounts.
Fixed an issue where the configuration details would not load for the automatic import for local accounts feature.

December 12th 2023

Bug Fixes

Resolved an issue causing password category discrepancies (Account Types) between our web and desktop applications.
Other minor enhancements

December 4th 2023

Product Update

 New feature release, Automatic detection and capturing of privileged local accounts by local groups.

•  Easily pull local Administrator accounts through a unified interface using a new "Privileged Groups" option.
• Viewing your settings selection after the "Save and Run" button for the "Privileged Groups" methods is used, ensuring transparency and easy reference.

To learn more, please view our KB article.

 

Bug Fixes

Fixed a 404 error that occurred when using the ConnectWise POD with an SSO login.

November 30th 2023

Bug Fixes

Fixed the error displaying on the "Automatic Import" indicator for Administrator accounts imported without the "Automatic Rotation" toggle.
Resolved issue displaying the primary email as the login in Dashboard events when Automatic Password Matching is enabled. This now shows "-" to denote our system.
Resolved an issue where specific self-serve reports were failing to generate.
Fixed an issue where the group name would disappear during a group creation.

November 29th 2023

Bug Fixes

Fix to prevent the creation of JIT accounts with usernames starting with a period.

Rectified an issue to ensure that Office 365 JIT accounts are removed from their privileged roles upon disablement.

November 28th 2023

Bug Fixes

Fixed the bug when the auto rotation failed to recognize the correct password policies for an account. ("Password could not be changed. The password does not meet the password policy requirements..." error)

Fixed a bug causing inadvertent removal of synced Active Directory (AD) end-users from the dashboard.

Resolved an issue where triggering a large-scale matching of IT Glue accounts at once resulted in an error.
Rectified an issue that prevented login users from updating their Multi-Factor Authentication (MFA) setup.

 

November 22nd 2023

Product Update

Updated JIT account enabled email alert to display usernames instead of display names.
Corrected wording in the End User Import modal for accuracy.
Removed the button for the billing portal in the tenant settings due to backend billing upgrades.

November 21st 2023

Product Update

Introducing our new search bar for easy customer switching. Simplify searching and moving between customers effortlessly.

 More general library upgrades for functionality and security.

Bug Fixes

Fixed a ConnectWise Pod connectivity issue related to the dashboard. 
Shared password links not loading in some cases (CyberQP Technician Vault).

Implemented more in-depth audit logs to investigate premature logouts.

November 16th 2023

Product Update

More general library upgrades for functionality and security.

We've identified sync issues caused by multiple customers sharing the same Office365 integration. To address this, for the time being, we'll limit the mapping to one Azure tenant ID per customer.

November 14th 2023

Product Update

General library upgrades for functionality and security.

November 8th 2023

Product Update

Implemented enhanced security measures related to session renewal timeouts in our application to ensure the safety of user sessions.

We are excited to introduce the general availability release of Just-in-Time (JIT) privileged access for Active Directory, Azure Active Directory, and Local Admin accounts! Please view our blog post for more information.

Benefits Include:

• Azure AD Just-in-time accounts: Expand the advantages of JIT to Azure Active Directory, providing the same heightened security and accountability for cloud-based privileged access. JIT accounts seamlessly integrate with passwordless login using Microsoft Authenticator.
• Local Admin Just-in-time accounts: Secure local admin accounts with JIT access, reducing the risk associated with these often overlooked, but critical, access points.
• Create and Manage JIT accounts from the web dashboard: User-friendly interface on our web application allows you to easily set up and oversee JIT accounts, ensuring a smooth implementation.

November 7th 2023

Product Update

Added computer name to Local JIT email alerts and events for improved context and easier troubleshooting.

Bug Fixes

Fixed an issue where the expected email alert was not triggered when a JIT account failed to disable.

November 6th 2023

Product Update

We are now displaying a "Member Of" column on the Just-in-time accounts list on the dashboard for all your JIT accounts.

Bug Fixes

Resolved an issue where enabling a JIT account through the dashboard resulted in the account status displaying as "Disabled" on the dashboard.

October 31st 2023

Bug Fixes

Resolved the issue where disabling auto-imported local accounts in the "Administrators Accounts" list triggered their deletion.

Resolved an issue where the incorrect login was being recorded for Manual Sync and Manual Match entries on the event logs.

October 27th 2023

Product Update

Refined information under the "Select Account Type" section on the Just-In-Time Accounts Settings page for the future support of multiple directory source types.

 

Bug Fixes

Fixed the issue where the "Created By" filter on the JIT accounts screen only filtered results for the current page, instead of all accounts across all pages.

Resolved the problem where Global JIT Enable/Disable events were not appearing in the event logs.

October 25th 2023

Product Update

We've heard your feedback, and have updated our inactive session timer for the dashboard. You will now be signed out after 4 hours of inactivity.

October 24th 2023

Product Update

CyberQP's dashboard now seamlessly supports Active Directory accounts, enabling users to effortlessly create and manage their JIT accounts directly from the browser. This integration not only simplifies the account management process but also enhances the overall user experience. For more details please view our KB article here. This feature was given to all tenants on October 23rd

We've implemented new session timers for the dashboard. You will now be signed out after 15 minutes of inactivity. You will now also be required to sign back into CyberQP every 8 hours.

More general Office 365 sync retry enhancements.

Bug Fixes

Fixed an issue where the mobile number for an Autotask Contact was changing when not modified from CyberQP Dashboard

Fixed the issue with the Technician Vault where too many passwords were being deleted when using filtering and the bulk delete feature

Fixed the "Cannot read properties of undefined (reading "guid")" error that would appear when using the "Unlock Account" feature.

October 12th 2023

Bug Fixes

We've introduced an enhanced Office 365 sync retry strategy and improved internal logging for Office sync process failures.

October 3rd 2023

Product Update

New Feature Release: Restrict Access to Accounts by Login Groups

At CyberQP, we understand that security is paramount, and we're dedicated to ensuring that safeguarding your accounts and passwords is as seamless as possible. With our latest feature, managing access to your accounts has never been easier or more secure. Learn more with our blog post and KB article.

 

September 28th 2023

Product Update

New Feature Release: Expandable Sidebar

We've made the sidebar collapsable and expandable to make it easier for you to use CyberQP. Additionally, we have reinstated text labels alongside the icons, ensuring easy navigation and usability.

September 13th 2023

Product Update

Better Error Handling: When your account is locked, you'll now see a straightforward "Account Disabled" message, without the reset button. (End-user web portal)

Improved Customers Page Loading Speed: In response to user feedback regarding slow loading times on the Customers page, we've made significant enhancements. We identified and pinpointed the root cause of this issue.

Bug Fixes

For tenants using Hudu: Resolved the problem where the Password Rotations report was missing Hudu integration information.

September 5th 2023

Bug Fixes

Resolved Account matching issue for Connectwise Manage tenants by accurately matching based on a Manage Contacts First Name and Last Name and a Directory Sources Account First Name and Last Name.

Restored the functionality for the “failed” entry on the “QP Status” filter for Administrator Accounts.

Password updates via the CyberQP dashboard now set the password at the Source Directory, even when the new password value matches the existing one or was recently reset via the Dashboard.

For IT Glue and Hudu tenants, we fixed a sorting issue. Documentation tool password entries are now displayed alphabetically on our matching screens.

Resolved the problem where some end users were encountering a blank white page after entering their phone number for registration via the Welcome email.

Fixed auto-matching problem in Connectwise where the wrong contact was selected when email addresses matched. Now, when multiple contacts share the same email address but only one has the same first and last name, the correct contact is selected during auto-matching, ensuring accuracy.

August 23rd 2023

Product Update

CyberQP has been updated to send email alerts to both super and primary roles whenever a password export is downloaded from the dashboard.