Prerequisites

Tenant includes QDesk (End User Accounts) or QVerify Plan
Quickpass Dashboard integrated with ConnectWise
https://support.getquickpass.com/hc/en-us/articles/1500005922122-Connectwise-Manage-Integration-Setup-Guide
Quickpass POD setup for ConnectWise Service Desk
https://support.getquickpass.com/hc/en-us/articles/1500005980202-Add-Quickpass-POD-to-ConnectWise-Manage-Service-Ticket

NOTE: Although the End User Account does not have to match to a Quickpass Account, the Integration with ConnectWise and the POD setup must be completed to use this new feature.

Verify End-User Identities in ConnectWise Manage Service Tickets

In ConnectWise Manage open a service ticket that was emailed in by an end-user or created manually.

Note: One or more of the Email address or Mobile Phone number for the ConnectWise contact must be populated

In the Quickpass Pod section, the PSA only Data will be shown. You can use this to provide identity verification

If you think this account SHOULD be matched to a Quickpass End User account, review this Article
https://support.getquickpass.com/hc/en-us/articles/1500005978882-Match-ConnectWise-Contacts-with-Quickpass-Accounts
Select the Identity Verification link
Select which method to send the Verification to the End User and click the SEND button in the Quickpass Pod. The possible values shown here are based upon the Contact Details.

Note: After clicking the SEND button the end-user will receive an SMS or an Email (based upon selection) with the verification code.

Ask the end-user what the verification code is that they just received.
Scroll down within the POD to see the box you must populate with the code the End User received.
Populate the number into the box and click Verify
If the code matches what was sent and you clicked Verify this screen will be presented
If the code does not match was was sent and you clicked Verify this screen will be presented
If you clicked Deny you will see this screen