Prerequisites

• ConnectWise Manage Integration Setup Guide https://support.getquickpass.com/hc/en-us/articles/1500005922122-Connectwise-Manage-Integration-Setup-Guide

Scenario

The Quickpass Integration POD for ConnectWise was not automatically created or was deleted by a ConnectWise Administrator

Procedure to Create/Recreate the Quickpass Integration POD for ConnectWise

1. In the ConnectWise Main Dashboard click on System

2. Click Setup Tables

3. In the search box in the "Table" field search for Manage

   1. Find and click on the Manage Hosted API link

4. If the Quickpass Integration is not on the list click the "+" sign in the top left of the screen

5. Fill in these values:

   1. Description: Quickpass Integration

   2. Screen: Service Ticket from the Drop Down list.

   3. Origin: https://admin.getquickpass.com/

   4. URL: https://admin.getquickpass.com/iframe/connectwise/login?ticketId=[cw_id]&screen=[cw_screen] 

   5. Select the POD type

   6. Pod Height: 400 Pixels

   7. Ensure that Location restrictions is NOT checked

   8. Click the Save and Close link at the top of the Managed Hosted API Setup screen

This is what the POD Configuration should look like when completed.

Once this has been completed proceed back to the https://support.getquickpass.com/hc/en-us/articles/1500005980202-Add-Quickpass-POD-to-Connectwise-Manage-Service-Ticket KB Article and complete the steps as listed.