Prerequisites
- Ensure that you are on the IT Glue Enterprise plan which allows you access to the IT Glue API.
- Important - IT Glue Password Vault: Passwords from IT Glue that are added to the IT Glue host proof Vault are not supported. In this case neither IT Glue or Quickpass will have the ability to read and/or update the password for any matched accounts.
- Important - IT Glue Password Security set to "Only Me": Passwords in IT Glue that have visibility security set to "Only Me" are not supported as this setting will move the password entry to the "Personal" password entries list.
Enable IT Glue Integration
1. As an IT Glue Administrator, log in to IT Glue and navigate to Account > Settings.
2. In the Custom API Keys section, click + to create a new custom API.
3. Type in a name for the API Key such as Quickpass-Integration, click the Password Access checkbox, and then click the Generate API Key button.
4. Copy the newly generated API key.
5. Log in to the Quickpass admin website at https://admin.getquickpass.com using your Quickpass Administrator account.
6. Click Integrations in the left-hand menu.
7. In the Integrations page, click the IT Glue logo. You will be prompted to enter the API key you created earlier in IT Glue. Paste in the API key and select a Cloud Zone based on the location your IT Glue account is located in (either US Cloud (United States) or EU Cloud (European Union).
8. Click Connect to complete the process.
After the API for IT Glue is connected to Quickpass, you can begin to either import IT Glue organizations to create new Quickpass customers or match existing Quickpass customers with IT Glue organizations.
IT Glue Integration Options
- If you have never used Quickpass and have no pre-existing Quickpass customers, proceed to Option 1 – Import IT Glue Organizations as New Quickpass Customers..
- If you have pre-existing Quickpass customers, proceed to Option 2 - Matching IT Glue Organizations to Existing Quickpass Customers.
Option 1 - Import IT Glue Organizations as New Quickpass Customers
Importing IT Glue Organizations
1. In Quickpass, click Integrations in the left-hand menu.
2. Click the IT Glue logo and then + Import Customers in the top-right corner.
3. In the Import Customers page, click to select all the IT Glue organizations that you would like to import. Then, click Add in the top-left corner to complete the action.
5. Once the organizations are imported, they will appear on the Quickpass Customers page.
You can view the status of linked IT Glue Organizations with Quickpass Customers, navigate to Integrations > select IT Glue.
Note: After a new Quickpass customer has been created you have the choice of using the Customer with Active Directory, Local Accounts, and Office 365.
Downloading and Installing the Server Agent on Customer Systems
1. Refer to this KB Article https://support.getquickpass.com/hc/en-us/articles/360035206994-How-to-install-the-Server-Agent-Manual-and-Silent
Setting up Office 365
1. If you wish to setup Office 365 follow this KB article https://support.getquickpass.com/hc/en-us/articles/360039678373-How-to-Connect-a-Azure-Office-365-tenant-to-Quickpass-Customer
Then return to this article and proceed to the section titled Import Accounts from Active Directory, Local Accounts, or Office 365 to Quickpass.
Option 2 - Matching IT Glue Organizations to Existing Quickpass Customers
1. This section assumes you have manually created a customer by clicking the Add New Customer link on the Customers Section of the Dashboard, entered the Customer Name, and clicked the Create button.
2. Click Integrations in the left-hand menu and then click the IT Glue logo in the Integrations page.
3. Click the MATCH CUSTOMERS button on the top-right of the screen.
4. You can use the "Search IT Glue organizations" to filter the list or manually scroll through the list of organizations
5. Search for and then Drag the IT Glue organizations from the left-hand side over to the corresponding Quickpass Customer on the right-hand side. The organization will turn green in the IT Glue Customer column.
6. When done click the Back to Integrations link in the top left of the screen.
You will now see the linked IT Glue organizations with Quickpass Customers on the Customers page.
Note: After a new Quickpass customer has been created you have the choice of using the Customer with
Active Directory, Local Accounts, and Office 365.
Downloading and Installing the Server Agent on Customer Systems
1. Refer to this KB Article https://support.getquickpass.com/hc/en-us/articles/360035206994-How-to-install-the-Server-Agent-Manual-and-Silent
Setting up Office 365
1. If you wish to setup Office 365 follow this KB article https://support.getquickpass.com/hc/en-us/articles/360039678373-How-to-Connect-a-Azure-Office-365-tenant-to-Quickpass-Customer
Then return to this article and proceed to the section titled Import Accounts from Active Directory, Local Accounts, or Office 365 to Quickpass.
Import Accounts from Active Directory, Local Accounts, or Office 365 to Quickpass
NOTE: An Automatic Process has been developed to import LOCAL Administrator accounts. See this Article for details.
1. Select the Customer you wish to import accounts from in the Customers screen.
2. Click the Accounts menu of the account type you wish to match to IT Glue on the left-hand menu.
3. Click + ADD ACCOUNTS in the top-right corner and select Manual Import
4. If you have both Active Directory and Office 365 connected to the same Quickpass customer you will see an option to import Active Directory, Local Accounts or Office 365 accounts. Select the appropriate directory source you wish to import accounts from. (Note this does not appear if you have selected the Password Sync: On option for Office 365)
5. If you selected Active Directory, select the Organizational Unit (OU) where your admin user(s) are located in Active Directory.
Note: Only OU's with user objects will appear on this screen.
6. Select the Accounts from Active Directory that you want to import into Quickpass.
7. Click Add in the top-left corner to import the users. Those accounts will now be imported as Administrator Accounts.
- If you selected Office 365 Administrator Accounts you will be taken directly to the screen to select any Office 365 Administrator accounts you may have.
Select the account(s) you want to import into Quickpass and click the Add button in the top left. Those accounts will now be imported as Administrator Accounts. - If you selected Local Accounts, you will be taken to a screen to select the name of the systems that have the agent installed on them. Note: This option will only appear if you have the agent installed on AD Member/Workstation or Standalone Server/Workstation.
You will then be shown a screen with all of the local accounts on that device.
Select the accounts you want to import into Quickpass and click the Add button in the top left. Those accounts will now be imported as Administrator Accounts.
For additional details on linking Local Administrators and Local User accounts to IT Glue please see: How to Import Local Accounts
For additional details on linking Local Accounts to IT Glue Configuration Embedded passwords please see: Create IT Glue configuration embedded password entries for Local Accounts
Note: For the Service Accounts type - By default the Restart toggle switch is set to On. This is the recommended setting since after a password is updated on a Windows service if you don't restart it eventually the service will stop when its Active Directory Kerberos token expires. Generally this happens every 10 hours.
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