Introduction

This article is designed to assist you with getting the initial Integration with ITGlue configured, get your customers imported from ITGlue Organizations, or match an existing Customer from the Quickpass Dashboard to an ITGlue Organization.

Prerequisites

Ensure that you are on the IT Glue Enterprise plan which allows you access to the IT Glue API.
Important - IT Glue Password Vault: Passwords from IT Glue that are added to the IT Glue host proof Vault are not supported. In this case neither IT Glue or Quickpass will have the ability to read and/or update the password for any matched accounts.
Important - IT Glue Password Security set to "Only Me": Passwords in IT Glue that have visibility security set to "Only Me" are not supported as this setting will move the password entry to the "Personal" password entries list.

Enable IT Glue Integration

As an IT Glue Administrator, log in to IT Glue and navigate to Account > Settings.
Click the API Keys tab
In the Custom API Keys section, click + to create a new custom API.
Type in a name for the API Key such as Quickpass-Integration, click the Password Access checkbox, and then click the Generate API Key button.
Copy the newly generated API key.

NOTE: If you use ITGlue IP Access Control, please refer to this KB for the IP(s) that you will have to add, in order for your ITGlue environment to allow Quickpass to communicate with ITGlue's API

https://support.getquickpass.com/hc/en-us/articles/4402712146711-Firewall-Port-Exceptions-IP-Whitelisting-for-Agent-and-API-Communication
Log in to the Quickpass admin website at https://admin.getquickpass.com or https://eu-admin.getquickpass.com using your Quickpass Administrator account.
Click Integrations in the left-hand menu.
In the Integrations page, click the IT Glue logo.
You will be prompted to enter the API key you created earlier in IT Glue. Paste in the API key and select a Cloud Zone based on the location your IT Glue account is located in. Either US Cloud (United States or Oceania), AU Cloud (Australia or NZ if using the IT Glue for that region), or EU Cloud (European Union).
Click Connect to complete the process. The ITGlue Logo box should now show with a green indicator in the top left.

After the API for IT Glue is connected to Quickpass, you can begin to either import IT Glue organizations to create new Quickpass customers or match existing Quickpass customers with IT Glue organizations.

IT Glue Integration Options

If you have never used Quickpass and have no pre-existing Quickpass customers, proceed to Option 1 – Import IT Glue Organizations as New Quickpass Customers..
If you have pre-existing Quickpass customers, proceed to Option 2 - Matching IT Glue Organizations to Existing Quickpass Customers.

Option 1 - Import IT Glue Organizations as New Quickpass Customers

Importing IT Glue Organizations

1. In Quickpass, click Integrations in the left-hand menu.

2. Click the IT Glue logo and then Match Customers in the top-right corner.

3. In the Match Customers page, click the checkbox on the far right side to select all the IT Glue organizations that you would like to import. Then, click Save in the top-left corner to complete the action.

4. Once a checkbox has been selected for a customer, the Match section will advise that a new Quickpass Customer will be created and linked to ITGlue.

5. Once the organizations are imported, they will appear on the Quickpass Customers page.

You can view the status of linked IT Glue Organizations with Quickpass Customers, navigate to Integrations > select IT Glue.

Note: After a new Quickpass customer has been created you have the choice of using the Customer with Active Directory, Local Accounts, and Office 365.

Downloading and Installing the Server Agent on Customer Systems

1. Refer to this KB Article https://support.getquickpass.com/hc/en-us/articles/360035206994-How-to-install-the-Server-Agent-Manual-and-Silent

Setting up Office 365

1. If you wish to setup Office 365 follow this KB article https://support.getquickpass.com/hc/en-us/articles/360039678373-How-to-Connect-a-Azure-Office-365-tenant-to-Quickpass-Customer

Then return to this article and proceed to the section titled Import Accounts from Active Directory, Local Accounts, or Office 365 to Quickpass.

Option 2 - Matching IT Glue Organizations to Existing Quickpass Customers

This section assumes you have manually created a customer by clicking the Add New Customer link on the Customers Section of the Dashboard, entered the Customer Name, and clicked the Create button.
Click Integrations in the left-hand menu and then click the IT Glue logo.
Click the MATCH CUSTOMERS button on the top-right of the screen.
You can use the "Search" box to filter the list or manually scroll through the list of ITGlue Organizations that you would want to match to a Quickpass Customer
Any Customer name that has an exact match for an ITGlue Organization will appear at the top of the screen with an indicator to advise that it was Automatically Matched to a Quickpass Customer.

If this is the correct ITGlue Organization to Quickpass Customer match, click Save to complete the Match.
If this is NOT the correct ITGlue Organization to Quickpass Customer match, click the Trash Can icon to remove the Automatic match and proceed to the next step to manually match it.
If the Organization Name in ITGlue does not have an exact match to a Quickpass Customer, click the Match with Quickpass Customer box.
Place the Radio Button in the proper Quickpass Customer you manually created and click Select. You can search for the Quickpass Customer or scroll through the list/pages.
When you have matched up all of your ITGlue Organizations to the Quickpass Customers click the Save button in the top right.
When done you will now see the linked IT Glue organizations with Quickpass Customers on the Customers page.