Manually Resetting Matched Account Passwords in Quickpass

1. Select the desired customer you wish to reset the account password for. 

2. On the left hand navigation panel, select the area of the dashboard which contains the account whose password you want to reset.

3. Find the account whose password you want to reset and click the horizontal ellipsis (…) and click Reset Password.

4. Changing the Password

1. Manually type the password
   1. Type the new password in the Reset Password window then click RESET. (click the "EYE" to see what is being typed into the box)
      
   2. As you type the password into the box, if the password does not match the Password Rules from the Active Directory or O365 Password Policy there will be a warning below the password to indicate it doesn't match the Policy.
   3. Selecting the "Temporary" Box will force the account to pick a new password the next time the End User logs in.
   4. Clicking the box will allow you to copy that password to share with the End User via any means you deem appropriate.
2. Use the Generate Password Link
   1. Click the Generate Password link on the pop up.
      
   2. Select the password type you would like to use.
      1. Complex Password - Random Complex Character password
         1. Change the value or use the slider to change the password to a Random Complex Password with the specified length.
            
         2. Click Refresh button if you want to change this to another randomly generated value.
         3. Clicking the box will allow you to copy that password to share with the End User via any means you deem appropriate.
      2. Passphrase
         1. Select either the Four Long or Five Short Word Password Passphrase option
            
         2. Click Refresh to Generate a new Passphrase option.
         3. Clicking the box will allow you to copy that password to share with the End User via any means you deem appropriate.  Use this if the entire password value does not appear on the screen.

A confirmation message will appear confirming that the password was successfully reset.

In the event the password did not meet the password requirements, you will see in Red a message below the password value indicating that this password does not meet the minimum password requirements.  You will NOT be able to reset a password until the requirements are met.

After the password is reset in Quickpass, this will reset the account password in Active Directory, Office 365 or both depending on your setup. Once a password change has been synced over to IT Glue or Hudu through the integration, a revision history item is added within IT Glue or Hudu.