Prerequisites

• Must be logged in the Primary tenant or Super Login role. 

Login Roles

• Super
• Manager
• Engineer
• Help Desk

Note

• The primary login role is provided to the first account that was used when creating the tenant. It has the same permissions has the Super role but cannot be deleted or have its permissions changed. 
• Permissions for roles will vary slight depending on what plan you subscribe to.
  • Subscription Bundle: Includes both Administrator and End-User Account Plans
  • Administrator Account Plan
  • End-User Account Plan
• See attached PDF for full permissions matrix.

Subscription Bundle: Administrator and End-User Account Plans

Note: Skip this section if you subscribe to only the Administrator or End-User Account plans but not both. 

Super

• Unrestricted Access to the system
• Manage Dashboard Logins
• Access to all Global Settings
• Full access to Integration configuration
• Access to all Customers
• Create/Delete Customers
• Create/Delete Accounts
• Administrator / Service Account Access 
• End-User Account Access 

Manager

• Partial access to Integrations
• Access to all Customers
• Create/Delete Customers
• Create/Delete Accounts
• Administrator / Service Account Access
• End-User Account Access

Engineer

• Create/Delete Accounts
• Administrator / Service Account Access 
• End-User Account Access 
• Selective Customer Access (Choose whether login has access to all or specific customers)

Help desk

• End-User Account Access 
• Selective Customer Access (Choose whether login has access to all or specific customers)

Administrator Account Plan Subscription

Note: Skip this section if only subscribed to the End-User Account plan

Super

• Unrestricted Access to the system
• Manage Dashboard Logins
• Access to all Global Settings
• Full access to Integration configuration
• Access to all Customers
• Create/Delete Customers
• Create/Delete Accounts
• Administrator / Service Account Access 

Manager

• Partial access to Integrations
• Access to all Customers
• Create/Delete Customers
• Create/Delete Accounts
• Administrator / Service Account Access

Engineer

• Create/Delete Accounts
• Administrator / Service Account Access 
• Selective Customer Access (Choose whether login has access to all or specific customers)

Help desk

• Limited Administrator / Service Account Access 
• Selective Customer Access (Choose whether login has access to all or specific customers)

End-User Account Plan Subscription

Note: Skip this section if only subscribed to the Administrator Account or Subscription Bundle plans. 

Super

• Unrestricted Access to the system
• Manage Dashboard Logins
• Access to all Global Settings
• Full access to Integration configuration
• Access to all Customers
• Create/Delete Customers
• Create/Delete Accounts
• End-User Account Access 

Manager

• Partial access to Integrations
• Access to all Customers
• Create/Delete Customers
• Create/Delete Accounts
• End-User Account Access 

Engineer

• Create/Delete Accounts
• Administrator / Service Account Access 
• End-User Account Access 
• Selective Customer Access (Choose whether login has access to all or specific customers)

Help desk

• Limited End-User Account Access 
• Selective Customer Access (Choose whether login has access to all or specific customers)

How to create new Logins

1. Make sure you are logged in with the primary or super login role. 

2. Click the Login Management link on the left hand menu

3. Click the +ADD NEW LOGIN button at the top right of the Login Management screen. 

4. In the New Login window type the First Name, Last Name and work e-mail for the new login.

5. Select the role you want to assign to the new login. 

6. If you selected the Engineer or Help desk roles you must then choose their Customer Access. You can either give them access to all Customers via the Select All command or selectively choose which customers the new login will have access to.

Note: If you selected the Super or Manager role skip this step.

7. When done click the ADD button at the top left of the screen. 

8. The user will now appear in your list of Admins with status Verification Required until they setup their initial password. 

9. An email will be sent to the email address listed for the new login for them to setup their initial login password. They must click SETUP ACCOUNT link in email. 

5. After clicking the set up account link in the email the new admin will be directed to a web site where they must type their initial password. 

After typing the initial password they click the SETUP ACCOUNT button to proceed. 

6. If MFA is enabled the new super admin will be required to now setup MFA using any MFA authenticator app that supports QR codes such as Google or Microsoft Authenticator. 

Once they scan the QR code with the authenticator app they must type the Access Code from the authenticator app that is associated with their new Quickpass admin account and and click the VERIFY button after. 

The new admin will now be logged into Quickpass for the first time. 

Note: If you need to change permissions for a Login visit this KB article https://support.getquickpass.com/hc/en-us/articles/360040724454-How-to-Edit-the-Customers-a-Limited-Access-Delegated-Admin-has-Access-to