Introduction

This article is designed to assist you with getting an End User at your Customer setup with the Mobile App.

Prerequisites

• This article assumes the End Users are already imported into Quickpass. If not follow one of these articles first.
  Manual Import
  Automatic Import of AD Accounts Linked to O365
  Automatic Import of AD Accounts not Linked to O365
  Automatic Import of O365/Azure Only Accounts
• Important: To ensure no emails from Quickpass get marked as spam add the domain getquickpass.com and quickpassnotifications.com to your customer spam filter white lists. Although Quickpass has setup necessary SPF and DKIM records for its automated emails there is still a chance some spam filters may identity our welcome emails as bulk or spam. Add our domain to customer spam filter white lists ensures none of our emails gets marked as spam. 

1. Click the Customer you wish to on-board users in the Customer screen. 

2. Click the End-User Accounts menu on the left hand side of the dashboard. 

3. Email Address: Make sure there is an email address entered for the user. If the email address was imported from Active Directory or Office 365 it will appear as a green envelope icon . If it was missing from the directory source then you can enter an email manually by clicking the black (missing) or red (incorrectly formatted) envelope icon and typing the email address and clicking Save.

4. Mobile Phone Number: The mobile phone number will show a green mobile icon if was imported from Active Directory or Office 365. If the mobile phone number is black (missing) or red (incorrectly formatted) in the Phone Number column you have the option of clicking the icon and populating the value, if you know the number, or the end-user can register the number after you send them the welcome email. Click Save.

Note: If you type in the mobile phone number make sure it includes a + at the beginning of the number followed by the country code.

Once both the Email and Phone number fields are populated the QP Status will turn to Registration Complete. Notifications will be sent to end-users, once the Self-Serve toggle switch is enabled even if you have not sent the welcome email after both the email and phone numbers have been populated in Quickpass. 

5. Enable the Self-Serve Toggle switch if not already enabled.  This enables both the notifications of password expiration and account lockouts, and the Self-Serve.  This may have been enabled at the time of import via the Automatic Import options.  If this is NOT enabled, you MUST turn this on (either in bulk via the check box selections or individually) in order for the End User to sign into the Mobile App.

Not Enabled

Enabled

6. Send welcome email to the end user by clicking the three vertical dots on the right hand side then selecting Send Welcome Email.

Note: The welcome email is not a requirement to start using the self-serve apps. However, the purpose of the welcome email is to allow the end-user to verify their mobile phone number is correct or register it if it's missing by using the link provided. This will also provide the end-user the links to download the Quickpass mobile apps from the iOS and Google Play stores and provide the link to the Quickpass self-serve web app. 

Alternatively, you can select Send Welcome Email for multiple accounts from the checkboxes and selecting the Send Welcome Email along the top row. 

7. The users will now receive a welcome email from Quickpass with links to register their mobile number used to receive temporary passwords, the link to the Quickpass mobile app and the link to the self-serve web app URL.

Note: 

If the mobile phone number was already registered the last four digits of the phone number will show in the email. Otherwise, if the number was not registered on the dashboard the mobile phone number will not show. 

If the mobile phone number is not the correct number or is missing the end-user needs to click the link in the email to Register Mobile Phone Number to register the end user mobile number used to send temporary passphrase codes.

8. If the end-user clicks to register their mobile phone number they will be redirected to a web page where they can select their country on the left hand side to apply the correct dialing prefix then enter their mobile number included area code. Then click submit to confirm the number. 

9. The end user will receive a one time 2FA code as an SMS message on their mobile phone and will need to type the code from the SMS code and click Verify when done. 

Note: When verifying mobile phone numbers we use one time 2FA numbered codes. But when logging into the self-serve web app we use temporary passphrase codes instead for increased security.

10. The code will be verified and the end user will get a confirmation that their Phone number has been verified. 

Note: The Quickpass Administrator will now notice that the end users mobile phone number will show a green mobile icon on the Quickpass web admin console. 

11. The end-user can then click either the Apple or Google Play App Store links to download the Quickpass mobile app. 

12. Download the Quickpass mobile app from the App Store

13. Once the app is downloaded from the App Store or Google Play Store open it from your home screen.

14. When you initially open the app click Allow to accept receiving notifications on your phone from Quickpass.

Note: This is an important point as if the end user clicks "Don't Allow" then they won't receive notifications about their password expiring or being locked. 

15. Type in the email address associated with the account you would like to setup in the box provided and select the Region. Your region will be included at the bottom of the welcome email you were sent. 

Once done click the Get Started button.

16. In the following screen the mobile app will show you the last four digits of the mobile number your account is registered with to send temporary passphrase codes. Click the Send button to receive the temporary passphrase code.

17. You will receive the temporary passphrase code via SMS on your mobile phone and you can either copy the passphrase code from iMessage in iOS or from Messages in Android and paste the passphrase code in the Enter Temporary Passphrase Code box provided. Alternatively, you can type the passphrase code in. Once complete click GET STARTED.

18. You are now logged into the Quickpass app. 

19. The second time you open the Quickpass app you will be prompted to allow Quickpass to use Face ID or Touch ID (depending on which iPhone model you have). Select OK to enable and you will then be taken into the app. On Android only Fingerprint authentication is supported.

Note: If biometrics are disabled on your iPhone or Android device you will be required to use the Passcode on your iPhone or Passcode/Pattern on Android. If neither are enabled on the device you won't be able to get into the app after the initial login until you enable at least a passcode.

NOTE: CyberQP uses the native Biometric APIs on iOS and Android. No biometric data is sent back to CyberQP servers, and we don't have access to any biometric data on the phone. Apple and Google protect it from access on the phone. 

Next Steps

•  How to reset your password and unlock your account using the web app https://support.getquickpass.com/hc/en-us/articles/360036208693-How-to-reset-passwords-and-unlock-accounts-using-self-serve-web-app