Description of Issue

If a customer has two separate Active Directory (AD) domains with their own domain controllers to support the different sets of users how do I deploy Quickpass to this customer. 

Cause

Quickpass supports only one AD domain per customer. 

Resolution

To deploy Quickpass for a customer that has more than one AD domain a work around is to create a customer in Quickpass for each AD domain. Then you will be assigned a separate server agent for each Quickpass customer that can then be installed on each of the respective domain controllers for each AD domain. 

1. Manually create a new customer in Quickpass on the customer screen by clicking the ADD NEW CUSTOMER button.
   
2. If you are also an IT Glue or Hudu MSP you can create a second Organization for the second Active Directory domain and then Match to the Organization/Company.

1. 1.  Matching to a Separate Quickpass Customer
      
      1. See the KB for ITGlue or Hudu
         
         
   2. Matching to an Existing ITGlue Organization or Hudu Company
      1. Select the Integrations link from the Main Dashboard screen
      2. Select your existing Integration (ITGlue or Hudu)
      3. Listed will be the ITGlue Organization or Hudu Company on the left side of the screen and the linked Quickpass Customer on the right (as shown in the screenshot)
         
      4. Select the Edit icon for the ITGlue Organization or Hudu Company you wish to have linked to Multiple Quickpass Customers
      5. Place the checkmark in the box for any additional Quickpass Customers you want to have linked to the same ITGlue Organization or Hudu Customer
         
      6. Once completed, you will now see multiple Quickpass Customers linked to the Individual Password Storage Solution.