Symptoms

Once the agent is installed, and accounts are attempted to be imported you may see symptoms of WMI corruption:

1. Attempting to import an account manually or automatically doesn't return any accounts
2. WMI errors appear in the Windows Application or System Event Logs immediately after the Quickpass Agent is started
3. Event 10030 appears in the Event Viewer > Applications and Services Logs > Quickpass Event Log

Resolution Steps

1. Remote into the machine with an Administrator account
2. Verify that the WMI service (Windows Management Instrumentation) is running
3. Restart the service to make sure it has a fresh copy of the WMI component
4. Open command prompt As Administrator and run a consistency check to ensure that the WMI data is operational (do not close this window afterwards as it will be required for additional steps)

   C:\Windows\system32>winmgmt /verifyrepository

5. Confirm this came back with "WMI repository is consistent" message meaning it was operational
   1. If an error is returned, skip directly to Step 7.
      
      
6. Run the following to open the WMI Testing Interface

   C:\Windows\system32>wbemtest

   
   
   1. In the WMI Testing Interface, click Connect > Connect > Query
   2. Enter this query into the text box
      

      SELECT * FROM Win32_OperatingSystem

      
      
      1. If this fails with an error, it indicates that the WMI system was not able to read from those values.
7. In command prompt, run the following to ensure the proper files are functional
   

   C:\Windows\system32>winmgmt /salvagerepository C:\WINDOWS\System32\wbem

8. In command prompt, run the following to reconnect all those files
   

   Winmgmt /resetrepository C:\WINDOWS\System32\wbem

9. Start/Restart the WMI Service (Windows Management Instrumentation)
10. Restart the Quickpass Server Agent service
11. Confirm no WMI errors are shown in the Windows Application or System Event Log
12. Check the Event Viewer > Applications and Services Logs > Quickpass Events and confirm no WMI errors are showing
13. Check the Quickpass Dashboard and confirm the agent came back online.
14. Attempt the Manual or Automatic import again.