Purpose
This article outlines a process in NinjaOne RMM that allows you to quietly monitor the Quickpass Server Agent service running on a host machine(s) so you are alerted if the service stops running and if it was able to restart.
Note: This NinjaOne RMM monitor runs in the background automatically and you are only alerted when there is an issue with a host machine's Quickpass Server Agent service.
Steps
The following sections will provide a step-by-step process on how to configure this monitor.
Create script condition
1. Navigate to NinjaOne RMM
2. Click through Administration > Library > Automation > +Add > New Script
3. Configure the script as shown (edit as desired), and click Save
- The PowerShell code, startQPservice.ps1, is attached to the bottom of this KB
Create monitoring policy
1. Click through Administration > Policies > Agent Policies > select the desired policy
- This test case uses the Windows Workstation policy
2. Click Add a condition
3. Click Select a condition
4. In the drop down select Windows Service and configure as shown (edit as desired)
5. Configure the remaining settings as shown (edit as desired)
6. Click Add
7. Search for and select the Start QP Service automation (created earlier) > set to Run As, System (edit as desired) > Apply
8. Confirm the final Condition page looks as shown, then Apply.
9. Confirm the newly created condition shows for the selected Agent Policy > Save
10. Repeat steps from sub-heading, Create monitoring policy, as needed for any remaining Agent Policies
Confirm function
1. On a machine that matches the Device Class of the selected Agent Policy, manually stop the QuickpassServerAgent service and allow the monitor to run.
2. A successful trigger and reset should look as follows (read from bottom to top):
3. If the alert is triggered but unresolved, the alert will remain as shown until resolved:
Comments
0 comments
Please sign in to leave a comment.