- Install Quickpass extension from the ConnectWise Control marketplace
- Download and install the Quickpass desktop app
If you have not completed the above steps, please refer to this article:
Credential Injection Using ConnectWise Control
Step 1: Log in to Quickpass Desktop App
Open the Quickpass desktop application and log in using your account. (Desktop app also supports SSO)
Step 2: Launch remote machine session from the ConnectWise portal
Select a machine and open remote session from ConnectWise control portal or ConnectWise Automate portal.
Step 3: Ensure Helper for Quickpass is pinned
Click the plus button up at the top of the window, select Quickpass as the provider and then pin it. That will work for all future connections.
Step 4: Select the Appropriate Customer
Your customer list will appear in the main window. Find the customer you need and click it.
Step 5: Select the machine and credentials for injection
On the Quickpass desktop app use the dropdown to select the machine you want to log into. Next, choose the credentials for the selected machine.
Note: Please make sure the Quickpass extension is installed for ConnectWise Control and the helper menu is pinned to the side, otherwise you may not be able to see the machine in the dropdown.
Step 6: Open the login window and click Autofill from the Quickpass desktop app to inject credentials
Navigate to the login window by sending Ctrl+Alt+Del on ScreenConnect and click Autofill from the Quickpass desktop app.