Description of Issue

When importing from the import users screen no Organizational Units show to import from. 

Cause

• Quickpass intentionally hides the following default Active Directory container folders which contain default system objects.
• We also hide Organizational Units (OU) that do not contain user objects to simplify the list of OUs to select.
• Microsoft best practices also advise to create an OU with the name of the company followed by locations and a sub OU folder for Users. 
• The following Active Directory container folders will be hidden.

Builtin Computers ForeignSecurityPrincipals Keys LostAandFound Managed Service Accounts Program Data System Users NTDS Quotas TPM Devices

Resolution

1. Create a new Organizational Unit with the name of the company
2. Create a sub OU for the location if applicable
3. Create a sub OU for Users
4. Move your Users into the appropriate Users OU for the location that they are working at
5. Go back to the Import Users screen to select one of the newly created OU's that contain your customers users.