Introduction

This article is designed to advise our MSP Partners of Internet Browser Compatibility for the Quickpass Dashboard and related functions.

Description

Due to the prevalence of internet browsers available, only certain browsers are currently officially supported.

As noted by:
https://gs.statcounter.com/browser-market-share

Chromium based browsers (Chrome, Edge, Brave, etc.) holds the vast majority of market share.  These are currently the only browsers that are fully supported.

Any other browser may work for portions of the Quickpass Dashboard and related PSA Integrations, however we cannot guarantee that all features will work.

Disabling Ad Blocker

To ensure all aspects of Quickpass works as intended, we ask that all Ad blockers be disabled and notifications/pop-ups be enabled for the QP Admin dashboard (admin.getquickpass.com) and your preferred PSA tool(s).

PSA Tool(s)

As shown below, repeat the browser specific site permissions configuration to allow Notifications and Pop-ups and redirects for any PSA tool site you use.

Chrome

Chrome does not have a traditional built-in ad blocker, but AdBlock extension is one popular tool.

Before:

After:

Allow notifications and pop-ups:

Enter Chrome browser site settings > Privacy and security > Notifications = Allow > Pop-ups and redirects = Allow > Intrusive ads = Allow > Close settings > Reload page to apply changes

Brave

Disable Brave browser Shield.

Before:

After:

Allow notifications and pop-ups:

1. Enter Brave browser site settings > Privacy and security > Notifications = Allow > Pop-ups and redirects = Allow > Close settings > Reload page to apply changes

Edge

Edge does not have a traditional built-in ad blocker, but AdBlock extension is one popular tool.

Before:

After:

Allow notifications and pop-ups:

1. Enter Edge browser site settings > Cookies and site permissions > Notifications = Allow > Pop-ups and redirects = Allow > Intrusive ads = Allow > Close settings > Reload page to apply changes

When using the POD/Insight in a PSA - allow 3rd Party Cookies

Chrome based browsers have an option to allow specific 3rd Party Cookies for sites.  Depending on the Chrome release you are using, you may have to enable this to allow the POD/Insight to load within the PSA Console:

1. Open the Chrome Browser Profile you are using (similar options will be available in other Chrome based browsers) and load this settings page:
   chrome://settings/cookies
2. Scroll to the bottom section that specifies sites that are ALLOWED to use 3rd Party Cookies.
   
   
   1. Click Add
   2. Enter the site: admin.getquickpass.com
      
      
      
   3. Click Add and it should now appear on the list.