Purpose
This article outlines a process in Kaseya VSA v.9 RMM that allows you to quietly monitor the QuickpassServerAgent service running on a host machine(s). If the QuickpassServerAgent service stops running, the monitor will attempt to restart the service and if it was unable to restart, an alert will be generated.
Note: This Kaseya VSA v.9 RMM monitor runs in the background automatically and you are only alerted when there is an issue with a host machine's QuickpassServerAgent service.
Steps
The following sections will provide a step-by-step process on how to configure this monitor.
Create Monitor
1. Navigate to Kaseya VSA v.9 RMM
2. Click Monitor > Edit > Monitor Sets > create folder structure if required > New Monitor Set
3. Name and describe as desired
4. Set Group Alarm Column to 'Services'
5. Select Enable Matching
6. Click Services Check tab
7. Select Add
8. Click Add Service > Add > In name, enter 'QuickpassServerAgent' > Save
9. In the dropdown, select the QuickpassServerAgent service
10. Edit Re-start attempts, Restart interval, and Ignore additional alarm setting as shown > Save
- NOTE: Ensure Enable Matching is selected as this will raise the alarm if the service is not found as well.
Assign Monitor
1. Navigate to Monitor > Agent Monitoring > Assign Monitoring
2. Select the newly created monitor in the drop down
3. Select the Machine IDs you would like to assign the monitor
4. Select the desired alerting actions
5. Click Apply
Prerequisite: Your Kaseya tenant must be setup for email delivery and alerting.
Confirm Monitor
To confirm the monitor is running as expected you may perform the following test.
1. After assigning the monitor to a machine, navigate to that machine and force stop the QuickpassServerAgent service
2. Navigate to Monitor > Agent Monitoring > Monitor Log
3. Select the target machine
4. Select the Monitor Set Name
5. Note the monitor log showing the Status changes for the service monitor (see below for example):
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