When you install Okta, other logon credential providers may be disabled and hidden (your end-users can refer to this as the "logon tiles" on their Windows sign-in screen).
This hiding feature also hides the "Technician Sign-In" tile used for our Passwordless MFA for technicians solution.

This article will go in-depth with instructions to bring back the "Technician Sign-In" tile so that you may use the Passwordless MFA for technicians solution while Okta is still running on the same machine.

Prerequisites

• Privileged access to the affected system (EG: Administrator access, RMM agent running as System or Administrator)

Manual Method

1. Login to machine with a privileged account

2. Open File Explorer and navigate to C:\Program Files\Okta\Okta Windows Credential Provider\config

3. Open the credential provider config JSON file in a text editor (for this example, we will be editing the 'rdp_app_config.json' file)

4. Edit the "FilterCredentialProvider": key value to 'false'

5. Save your changes and sign out of the system, then the "Technician Sign-in" tile should appear

Scripted Method

1. Open PowerShell on the machine (or deploy via RMM), and run the following script

$rdpAppConfig = Get-Content 'C:\Program Files\Okta\Okta Windows Credential Provider\config\rdp_app_config.json' -raw | ConvertFrom-Json
$rdpAppConfig.FilterCredentialProvider=([System.Convert]::ToBoolean('false'))
$rdpAppConfig | ConvertTo-Json | Set-Content 'C:\Program Files\Okta\Okta Windows Credential Provider\config\rdp_app_config.json'

2. On your next sign in attempt, the "Technician Sign-in" tile should appear

NOTE: Should you have any additional Okta Applications deployed which filter credential providers on a machine, they may need to be edited as well following a similar process.