Jim Jessup
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Activity overview
Latest activity by Jim Jessup-
Jim Jessup created an article,
Start Here: Quickpass On-boarding
Step 1 - Setup Technician Login Accounts Once you have logged in to Quickpass for the first time with your primary super admin account you can create additional login accounts for your technicians ...
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Jim Jessup created an article,
Server Agent Windows Services Continually Restarts
Description of Issue Systems Affected: Windows Server 2008 R2, 2012, 2012 R2, 2016 and 2019. The server agent shows as offline in the web admin console The Quickpass Server Agent windows service ...
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Jim Jessup created an article,
Server Agent is getting blocked by Blackberry Cylance
Description of Issue The server agent loses connection with the API even though its installed and the Windows service is running. As a result both self-serve password reset and password rotations f...
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Jim Jessup created an article,
How to Edit the Customers a Limited Access Delegated Admin has Access to
Pre-requisites You have created a Limited Access Delegated Admin by following these instructions https://support.getquickpass.com/hc/en-us/articles/360040722434-How-to-Setup-Additional-Quickpass-A...
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Jim Jessup created an article,
How to Setup Additional Quickpass Admin Accounts
Prerequisites Must be logged in as a Super Admin account. Option 1 - Full Access Delegated Admin What does this account have access to? This type of admin account has access to everything a Supe...
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Jim Jessup created an article,
Mobile App Warning Message - Service Not Available
Description of Issue When you open the Quickpass mobile app you receive the warning message The service is currently unavailable. Cause The cause of the issue is the Quickpass windows service on ...
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Jim Jessup created an article,
Receive IT Glue API Endpoint failed with 401 when resetting password in Quickpass
Description of Issue When manually resetting a password for an Admin user that is connected to an IT Glue password entry you receive an error in the screen shot below. Cause When setting up the A...
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Jim Jessup created an article,
New Feature Announcement: Azure / Office 365 Support and On-demand Password Rotation with IT Glue
Azure / Office 365 support for cloud-only accounts. How to Connect a Azure / Office 365 tenant to Quickpass Customer What's Supported in Azure / Office 365 Integration IT Glue Integra...
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Jim Jessup created an article,
Quickpass - MSP Customer Facing Brochure
See attached PDF
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Jim Jessup created an article,
Quickpass - More Info Brochure
See attached PDF