Support Issues

Password Rotation

• Password Rotation Failure Troubleshooting

Customer Identity Verification

• Not Receiving Confirmation in Quickpass Web Portal after Customer Approves Identity Request

IT Glue Integration

• Receive IT Glue API Endpoint failed with 401 when resetting password in Quickpass

Self Serve - Mobile App

• Quickpass Welcome Emails go to Junk Email
• Mobile App Warning Message - Service Not Available
• Not Receiving Notifications on Mobile App

Web Admin Console

• Can't See any Organizational Units to Import Users From

Server Agent

• Server Agent Installation Ended Prematurely
• Server Agent Windows Services Continually Restarts
• Server Agent is getting blocked by Blackberry Cylance
• How does Quickpass Support a Customer that has two separate Active Directory Domains