Support Challenges

Miscellaneous

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Just-In-Time Privileged Accounts

• Just-In-Time Privileged Accounts Permission Changes

Quickpass Technician Vault

• Switching from External Password Storage to Quickpass Tech Vault
• Switching from Quickpass Tech Vault to another Password Storage Utility

Password Policies

• Password Settings - Different than GPO - Domain Controllers OU Block Inheritance

Office 365 / Azure Integration

• Office 365 / Azure Password Policy not showing in Quickpass Password Settings

Password Rotation

• Password Rotation Failure Troubleshooting

Customer Identity Verification

• ConnectWise Service Desk with Quickpass POD - Identity Verification Contact - SMS Value Confusion
• Not Receiving Confirmation in Quickpass Web Portal after Customer Approves Identity Request

IT Glue Integration

• Receive IT Glue API Endpoint failed with 401 when resetting password in Quickpass

Hudu Integration

• Switching from ITGlue to Hudu with Quickpass

Self Serve

• Password Reset Blocked on Mobile or Web App
• SMS Messages not Received by End Users
• Quickpass Welcome Emails go to Junk Email
• Self Serve Mobile App Error "Unable to find the User with this phone number."
• Web/Phone App Registration Errors
• 404 Error on Web App

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Web Admin Console

• Browser Support for Quickpass
• Can't See any Organizational Units to Import Users From

Server Agent

• Using MSA for Agent on Domain Controllers - Resolving Inability to Start Service
• Troubleshooting Account Lockout Events and Notifications
• WMI Corruption Check and Repair
• Changing from Local System to Managed Service Account for the Quickpass Service
• Server Agent is getting blocked by Threat Protection
• Quickpass Uninstall Procedure

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