Product Updates

Send Password Reset Link

Send password link has been added to the right hand menu in the End-User Accounts screen. Allows technicians to send a temporary one-time password reset link to the end-users work email or mobile phone via SMS.
Send password link has been added to the Connectwise Service ticket integration. Allows technicians to send a temporary one-time password reset link to the end-users work email or mobile phone via SMS.

Removed the Connect Agent option on the Quickpass dashboard and combined this option with the Copy Agent ID option on the right hand side of the customers screen. This is an interim step for allowing agent installations with a customer by default in a coming soon update.

Quickpass Password Vault customers can now export stored passwords in a CSV file from the reports menu. This option is only available to super logins and is not available for tenants who are integrated with IT Glue.
Added matched IT Glue Password Entry Name to the Self-Serve Status CSV file in the reports menu. Applies only to customers with the IT Glue integration.
Added matched IT Glue organization names to the Customers Status CSV file in the reports menu. Applies only to customers with the IT Glue integration.

The self-serve welcome email will now not show the last four digits of the registered phone number if the number is not registered correctly on the Quickpass dashboard. This will prompt the end-user to register the mobile number with the link provided.
The enter temporary passphrase screen for self-serve mobile on-boarding and web login screens will no longer be case sensitive to prevent issues where keyboard auto correct capitalizes the first letter in each word typed.
Added support for two new Active Directory and Local Windows Account Statuses in the self-serve apps including "User must change password at next login" and "User cannot change password". Status abbreviations will "Change at Next Logon“ and "User cannot change".

Replaced Active Directory, Office 365 and Local Account icons in the top left hand corner of the customers screen to a standardized view that shows icons for AD, O365 and Local at all times and the associated status of each rather than conditionally showing different larger icons without a status.
Added support for two new Active Directory and Local Windows Account Statuses on the Quickpass dashboard including "User must change password at next login" and "User cannot change password". Status abbreviations will "Change at Next Logon“ and "User cannot change".

Fixed a bug for the Dutch translation to Center button text on password screen
Fixed a bug for the Dutch translation to update mobile app and show login screen in Dutch when language on mobile phone is detected as Dutch
Fixed a bug for the Dutch translation to correct spelling on SMS for temporary passphrase
Fixed a bug for the Dutch translation to correct translation on self-serve reset password screen
Fixed a bug in the Self-Serve status report CSV file to display correct information under the "Account Type" column
Fixed a bug in the Self-Serve Mobile App where the number of days was not showing in the password expiry notifications
Fixed a bug on the dashboard which rejected end-user emails with the .foundation domain
Fixed a bug in the IT Glue and Connectwise Match Account screens which did not allow deselecting single objects after doing a select all.
Fixed a bug for the New Privileged Account alert which would send redundant alerts after sending the initial alert the following days when an account was added to the Hyper-V Administrators group in Active Directory.
Fixed a bug in Connectwise integration where a duplicate event was logged in the Quickpass events menu and an event was not logged in the internal notes of the Connectwise Manage service ticket when performing end-user identity verifications.